Lory Lozano
Frisco,TX
Summary
Mortgage banking professional with over 15 years of experience as a Bilingual Senior Loan Processor and 2 years as a Loan Officer. Self-motivated and driven with meticulous attention to detail and a wide range of knowledge in multiple channels of mortgage lending. Ability to work independently and efficiently in fast paced sales environment. Comprehensive knowledge of conventional and government programs
Overview
12
12
years of professional experience
Work History
Mortgage Bank Sales Consultant
Wells Fargo Bank
05.2022 - 05.2024
- Develop and maintain relationships with Internal banking staff and real estate partners
- Coach bankers on mortgage cross-sell opportunities
- Interact with customers to understand their needs and provide high-quality customer service
- Assigned loan officer for Spanish speaking clients referred by other colleagues to assist with all mortgage needs
- Collaborate with branch leadership, participate in branch huddles, mentor, and coach employees to increase knowledge of mortgage products
- Review leads daily and contact prospective borrowers via telephone and email to set up in-person meetings
- Track the market daily for changes in interest rates to educate customers in making an informed choice to lock in their rate
- Ability to multi-task competing priorities and meet tight deadlines
- Process loan applications both in English and in Spanish for mortgage transactions and review rates and terms within guidelines
- Maintain high standard of client satisfaction and quality by ensuring timely and proactive customer communication
- Attend networking events in the local market to build rapport in the real estate community
Senior Loan Processor
Plant Home Lending
11.2020 - 07.2021
- Identify customer needs, explore all options, and suggest different types of loans best suited for client
- Worked collaboratively with processing and underwriting teams to ensure uninterrupted flow of business
- Identify customer needs, explore all options, and suggest different types of loans best suited for client
- Perform basic LP analysis of credit, income, asset documents to provide additional information to underwriter
- Assist in the lending process to reduce loan cycle time by interacting with customer and assisting loan officer
- Achievements: Proactively manage workflow to ensure loan files meet key milestone dates
- Work through and resolve vendor work issue directly with customer and vendors
- Performs follow-up work as necessary to achieve conditional approval within established time frames.
Senior Loan Processor
Prosperity Bank
07.2020 - 11.2020
- Perform upfront pre-underwrite for all Purchase and Refinance loans (FNMA/FHLMC, Conventional, FHA and VA) verifying that appropriate documents are included
- Accurately analyze credit calculate income and evaluate assets, liabilities and collateral per agency and investor guideline
- Process challenging loan application (e.g., jumbo, self-employed, Non QM applicants)
- Serve as a liaison for loan officer, loan officer assistant, applicants, mortgage underwriters and others ensuring communications remain open and processing times are quick as possible
- Responsible for managing assigned pipelines for 40+ loan transactions on a daily basis
- Responsible for review of underwriting conditions and ensure all files are complete prior to underwriting hand-off.
Loan Officer Assistant
The More Group
04.2019 - 01.2020
- Pre-approve clients and submitted offer packages to real estate agents on behalf of originator
- Requested status updates from pre-approved clients and referral sources (weekly follow-up calls)
- Recommended loan approval and denials based on customer loan application reviews submitted by loan originators
- Provide administrative support managing various client databases (lead tracker, Encompass, etc.)
- Assisted the originator with obtaining an accurate and thorough 1003
- Analyzed customer's credit and financial scenario and determining appropriate loan product(s)
- Prepared and submitted loan applications to processing, helping to resolve any subsequent file issues and escalating processor conditions
- Primary point of contact for the customer, and keeping the customer informed throughout the process.
Mortgage Advisor Assistant
Finance of America
11.2016 - 09.2018
- Assisted top producing Mortgage advisor as liaison to client in originating both purchases and refinance loans
- This included conventional, government- FHA, VA, Fannie, Freddie, Conforming and Non-Conforming products as well as DAP programs: CalHFA, Chenoa Home Ready, Home Possible
- Initiated contact with escrow in opening escrow for clients
- Prepared each file by following-up with clients for any missing documentation to have full package for submission to operation staff
- Reviewed approvals once received by underwriting and contacted clients to request any client related items needed for resubmission for final approval to meet close of escrow dates
- Worked directly with processing staff assuring file was complete for final approval and cleared for closing once underwriter reviewed
- Responsible in aiding client through funding process by making sure were prepared in items needed at funding.
Loan Processor/Home Mortgage Sales Assistant
Wells Fargo
02.2012 - 10.2016
- Assisted top leaders club Home Mortgage Consultant with originations with primarily jumbo, high-volume loans
- Communicated with clients in collecting required upfront fees, requesting additional income, and credit documentation needed for submission and initial approval in order to meet company time-period requirements and Reg B
- Contacted customer to go over customer required conditions to submit for final approval and making sure items were obtained and submitted in timely fashion to meet purchase close dates and rate lock expirations
- Processed FHA, Fannie/ Freddie and VA Conventional Purchase loans as well as Refinance loans within the retail builder division sales team
- Managed a continuous pipeline of upwards of 45 loans
- Communicated daily with clients to obtain needed documentation to meet conditions stipulated by underwriting staff
- Daily internal task that included review of files received by sales team to ensure complete file submission to underwriting
- Request internal needed items such as 4506, VOE's payoffs, evidence of insurance
- Worked with internal departments such as Condo Project Management and Appraisal review.
Skills
- Goal-Oriented
- Relationship selling
- Loan Origination
- Residential mortgage lending regulations
- Customer service-focused
- Income Evaluation
- Analysis & Evaluation
- Team Leadership & Development
- Bilingual in Spanish
Timeline
Mortgage Bank Sales Consultant
Wells Fargo Bank
05.2022 - 05.2024
Senior Loan Processor
Plant Home Lending
11.2020 - 07.2021
Senior Loan Processor
Prosperity Bank
07.2020 - 11.2020
Loan Officer Assistant
The More Group
04.2019 - 01.2020
Mortgage Advisor Assistant
Finance of America
11.2016 - 09.2018
Loan Processor/Home Mortgage Sales Assistant
Wells Fargo
02.2012 - 10.2016
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