LORY MERCADEL
Los Angeles
Summary
Obtain a rewarding and challenging position in the business environment. I am dedicated and seeking to utilize my experience.
Overview
41
41
years of professional experience
Work History
Private Elderly Caregiver
Melba R. Bridges
04.2015 - 01.2026
- Provided compassionate personal care to enhance daily living activities for elderly client.
- Assisted with medication management, ensuring adherence to prescribed schedules.
- Developed customized care plans based on individual client needs and preferences.
- Coordinated transportation for medical appointments, promoting timely healthcare access.
- Prepared and served nutrition according to dietary needs.
- Perform light duties such as cleaning house, wash laundry, empty trash.
Passenger Service Representative
American Airlines
03.1985 - 04.2019
- Assisted passengers with check-in processes and baggage inquiries to improve customer satisfaction.
- Coordinated boarding procedures to ensure timely departures and enhanced operational efficiency.
- Provided information on flight schedules, gate changes, and travel policies to facilitate smooth travel experiences.
- Resolved passenger complaints and issues effectively, fostering positive relationships and loyalty.
- Trained new staff on customer service protocols and operational procedures to maintain high standards.
- Implemented process improvements that streamlined workflows, reducing wait times for passengers during peak hours.
- Streamlined check-in processes for improved efficiency and reduced wait times.
Education
Bachelor of Arts - Early Childhood Education
Cal State University, Los Angeles
Los Angeles, CA06-1983
Skills
- Compassionate caregiving
- Dementia care
- Personal hygiene assistance
- Social interaction
- Meal preparation
- Housekeeping duties
- Customer Service
- Cash handling
- Positive attitude
Timeline
Private Elderly Caregiver
Melba R. Bridges
04.2015 - 01.2026
Passenger Service Representative
American Airlines
03.1985 - 04.2019
Bachelor of Arts - Early Childhood Education
Cal State University, Los Angeles