Summary
Overview
Work History
Education
Skills
Timeline
Generic

LORY MERCADEL

Los Angeles

Summary

Obtain a rewarding and challenging position in the business environment. I am dedicated and seeking to utilize my experience.

Overview

41
41
years of professional experience

Work History

Private Elderly Caregiver

Melba R. Bridges
Los Angeles, CA
04.2015 - 01.2026
  • Provided compassionate personal care to enhance daily living activities for elderly client.
  • Assisted with medication management, ensuring adherence to prescribed schedules.
  • Developed customized care plans based on individual client needs and preferences.
  • Coordinated transportation for medical appointments, promoting timely healthcare access.
  • Prepared and served nutrition according to dietary needs.
  • Perform light duties such as cleaning house, wash laundry, empty trash.

Passenger Service Representative

American Airlines
Los Angeles, CA
03.1985 - 04.2019
  • Assisted passengers with check-in processes and baggage inquiries to improve customer satisfaction.
  • Coordinated boarding procedures to ensure timely departures and enhanced operational efficiency.
  • Provided information on flight schedules, gate changes, and travel policies to facilitate smooth travel experiences.
  • Resolved passenger complaints and issues effectively, fostering positive relationships and loyalty.
  • Trained new staff on customer service protocols and operational procedures to maintain high standards.
  • Implemented process improvements that streamlined workflows, reducing wait times for passengers during peak hours.
  • Streamlined check-in processes for improved efficiency and reduced wait times.

Education

Bachelor of Arts - Early Childhood Education

Cal State University, Los Angeles
Los Angeles, CA
06-1983

Skills

  • Compassionate caregiving
  • Dementia care
  • Personal hygiene assistance
  • Social interaction
  • Meal preparation
  • Housekeeping duties
  • Customer Service
  • Cash handling
  • Positive attitude

Timeline

Private Elderly Caregiver

Melba R. Bridges
04.2015 - 01.2026

Passenger Service Representative

American Airlines
03.1985 - 04.2019

Bachelor of Arts - Early Childhood Education

Cal State University, Los Angeles