Lory Palmer
North Richland Hills,TX
Summary
Recent graduate with foundational knowledge in Business Management and hands-on experience gained through academic projects and previous teaching experience. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
16
16
years of professional experience
Work History
Pet Sitter
Self-employeed
09.2020 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Gave medication to pets following guidelines from owners.
Customer Service Manager
Posh Paw Pet Resort
09.2015 - 06.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Teacher's Assistant
Hurst-Euless-Bedford ISD
01.2009 - 05.2015
- Content mastery assistant that supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Science inclusion teachers assistant working in role with teachers, diagnosticians, counselors and parents.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Taught courses under guidance of senior instructors.
Education
MBA - Business Administration
Tarleton State University
Stephenville, TX12-2025
BBA - Business Management
Tarleton State University
Stephenville, TX05-2024
Associate of Science - Business Management
Tarrant County College
Fort Worth, TX05-2022
Skills
- Honest and trustworthy
- Positive attitude
- Punctual and reliable
- Flexible schedule
Timeline
Pet Sitter
Self-employeed
09.2020 - Current
Customer Service Manager
Posh Paw Pet Resort
09.2015 - 06.2020
Teacher's Assistant
Hurst-Euless-Bedford ISD
01.2009 - 05.2015
MBA - Business Administration
Tarleton State University
BBA - Business Management
Tarleton State University
Associate of Science - Business Management
Tarrant County College
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