Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lory Pupatelli

Rochester,NY

Summary

I am experienced in stabilizing operational environments and defining/implementing process changes using Lean Six Sigma tools. I have successfully led cross-functional teams to meet critical business deadlines.

I am seeking an organization that values Business Transformation. I would like to identify opportunities to leverage technology and automation to drive efficiency, effectiveness, data quality, and productivity. I wish to work with business partners to understand their process needs and collaborate with them to develop solutions, innovations, and improvements that can leverage technology. I recognize that developing partnerships within the organization is key to successful transformation.

Overview

12
12
years of professional experience

Work History

Enterprise Business Analyst/Lean Coach

MVP Health Care
Rochester, NY
09.2019 - 01.2024

Responsible for continually evolving how work is done and the technology used to grow the business. Drive improvements and strategic initiatives to improve customer satisfaction and organizational efficiency. Transform the organization through Innovation and Operational Excellence by pursuing continuous process improvement and leveraging available and potential technologies.

IT Business Services Manager

MVP Health Care
Rochester, NY
09.2016 - 09.2019

Responsibilities included supervision of 8 Scrum Team developers. Worked with product owners to prioritize product and Scrum team backlogs; Decomposed initiatives into consumable features, allowing the Scrum Team to decompose further and groom appropriate user stories. Project Management activities where the Scrum team was not involved, transitioned activities to Kanban boards where appropriate. In partnership with Business experts, performed discovery of Business Processes to improve efficiencies where identified.

Scrum Master/Project Manager

MVP Health Care
Rochester, NY
12.2011 - 09.2016

Responsibilities included project management activities, supplemented to include the role of Scrum Master. I leveraged the partnerships I developed with IT and Business Departments to manage the projects effectively. I maintained the proper level of communication with the project/scrum teams and the Sponsors/Key Stakeholders to accomplish the project's goals. I mentored team members to promote their roles as Change Agents in the overall successful execution of Scrum deliverables.

Education

Bachelor of Arts - Communications And Computer Science

University of Virginia
Charlottesville, VA
08-1984

Skills

  • Operations Analysis
  • Business Process Improvement
  • Data Mapping
  • Requirements Gathering
  • Workflow Analysis
  • Stakeholder Management
  • Process Optimization
  • Operations Management
  • Microsoft Office Suite

Timeline

Enterprise Business Analyst/Lean Coach

MVP Health Care
09.2019 - 01.2024

IT Business Services Manager

MVP Health Care
09.2016 - 09.2019

Scrum Master/Project Manager

MVP Health Care
12.2011 - 09.2016

Bachelor of Arts - Communications And Computer Science

University of Virginia
Lory Pupatelli