Quote
Overview
Summary
Skills
Work History
Accomplishments
Software
Personal Summary
Hobbies and Interests
Education
Additional Information
BusinessAnalyst
LORYANNA C TREVINO

LORYANNA C TREVINO

San Antonio,TX

Quote

Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson

Overview

15
15

Years of administrative experience

13
13

Years of operations experience

10
10

Years of manager experience

9
9

Years of HR experience

Summary

Dedicated and professional, I bring extensive expertise through adaptive strategies and a results-oriented approach to my role. Proficient in training and leading employees via vision and values, prioritizing ethics in all aspects of work. Excellent communication and analytical skills ensure seamless operations and consistent outcomes. Knowledgeable administrator with a solid foundation in managing specialized tasks and track record of fostering positive workplace environments.

Skills

  • Operations Management
  • Team Leadership
  • Performance Evaluation & Monitoring
  • Hiring and Onboarding
  • Customer Relations
  • Self Motivation & Goal Setting
  • Proficient in Microsoft Office Suite
  • Sales and Technical Support
  • Time Management
  • Expert Problem Solver

Work History

People Specialist I

Meals on Wheels San Antonio
04.2024 - 02.2025
  • Followed all organization policies and procedures to deliver quality work and service to our community clients and donors.
  • Maintained HR information systems and kept employee files accurate and up to date.
  • Handled all incoming calls, prioritizing client needs and providing support to accounting department by completing daily donations deposit.
  • Conducted new employee onboarding and provided ongoing orientation training and full benefits support.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Supported employee relations, cultivating retention with welcoming and inclusive work culture.
  • Responsible for creating and distributing quarterly Wellness newsletters to all employees.

Operations Coordinator

PLACE Business Inc - Homefront United Realty Group
03.2023 - 03.2024
  • Oversee operations team to launch and manage all current and new listings, coordinate open houses, client events and administrative projects.
  • Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
  • Lead all new agent onboarding processes and systems training while monitoring agent performance alongside leadership team.
  • Reviewed operations reporting, financials, and social media efforts with Operator weekly to ensure team goals were met.
  • Utilize CRM to manage team transactions, lead generation and marketing in addition to providing real-time updates for our buying and selling clients.
  • Motivated and helped train approximately 15 team members to maximize agent productivity.
  • Organized and communicated all team meetings, training and events.
  • Tracked team equipment, tools and technology to manage inventory.

Office Manager

RPM Living – San Antonio Regional Office
05.2015 - 09.2022
  • Overseeing day-to-day operations of office providing exceptional service to employees, residents and clients alike.
  • Worked directly with HR to handle full cycle recruiting for multiple regions and lead new hire onboarding for our region.
  • Partnered with marketing/communications team to develop media content to promote brand and maintain consistency.
  • Streamlined office operations by implementing efficient filing, ordering and communication systems.
  • Managed budgets and financial matters to ensure that costs and office expenses are kept low while achieving desired results
  • Monitored staff performance to ensure that all are meeting their goals and objectives
  • Appointed Regional Wellness Advocate for RPM Health & Wellness Committee, Living Your Best Life
  • Facilitated planning for all corporate bi-monthly health and wellness events and designed all team correspondence.

Accomplishments

2015 - Corporate, Rookie of the Year Award - RPM Living

2016 - Corporate, Spirit Award - RPM Living

2017 - Corporate, Outstanding Achievement - RPM Living

Software

Salesforce

Google Workspace

Paycom

Brivity Platform

Canva

ADP

Quickbooks

Nextiva

Ring Central

Slack

Ultipro

Trello

Personal Summary

As a native of San Antonio, I am knowledgeable in the city's culture and all areas of town. I enjoy spending time with family, practicing portrait and landscape photography, and have studied massage therapy. I developed my passion for helping others early in life, as the daughter of an Educator. I began my career journey working in office management and eventually shifted over into property management. I worked onsite and at the corporate level for industry leading multi-family management companies and demonstrated diligence, professionalism and accountability. Over the last two years, I held a leadership role in operations in the real estate industry, teaming up with a local realty group on the rise, and was an integral member of the HR team at a local non-profit organization. Throughout my tenure, I have consistently proven my ability to adapt to any and all industry environments. My experience and ambition continues to grow along with my love for learning.

Hobbies and Interests

  • Reading
  • Outdoor Family Gatherings
  • Yoga
  • Photography
  • Cycling

Education

James Madison HS

San Antonio, TX

High School Diploma

Additional Information

Other Titles: Ops Leader / Community Director / Ops Support Specialist

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LORYANNA C TREVINO