Lorybort LB Alexander
Summary
Versatile professional with a proven track record in customer service, proficient at sales, people management and salesforce. Proven adaptability, coupled with a strong commitment to learning, poised for success in a new challenging role. Now seasoned Safety Consultant with comprehensive knowledge in hazard identification, risk assessment, and safety management systems. Experience ranges from designing safety protocols to training staff on proper procedures. Strengths include problem-solving abilities, keen attention to detail, and effective communication skills. Previous work has resulted in safer working environments, fewer accidents, and improved compliance with workplace safety regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Safety Consultant
The Gray Insurance Company
10.2024 - Current
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
- Maintained adequate supply of approved safety and PPE supplies for work force.
- Investigated adequacy of ventilation, exhaust equipment or lighting potentially affecting employee health and performance.
- Assist policyholders with loss prevention and control services.
- Help in managing risk relating to the workers’ compensation, auto liability, and general liability classes of coverage.
- Identify, evaluate and eliminate and/or mitigate exposure to safety and health hazards.
- Conduct periodic safety and health risk surveys of offices shops, facilities, premises, projects, and automotive fleet.
- Safety and Health education and training to policyholders•Safety and Health consultations, to include safety and health plan review and assistance.
- Loss analysis of major classes of coverage
- Make recommendations and assistance to improve safety performance to policyholders.
- Keep up to date on changing laws and regulations.
- Yearly Loss Analysis of policyholder’s incidents.
- Conduct risk surveys on job sites.
- Consultations provided that include individualized annual insured action plans,regulatory interpretation and compliance, explanations of unacceptable,acceptable and best industry practices, safety plan development and review,assessment of industrial hygiene and health risk, ergonomic assessment, loss control information, fleet safety management, general liability exposures and safe guards, and safety performance management.
Business Account Executive
Spectrum
11.2022 - Current
- Excelled in nurturing client relationships, driving revenue growth through strategic sales initiatives
- Leveraging a deep understanding of market trends, I've successfully developed and implemented tailored solutions that meet clients' needs while consistently exceeding sales targets
- Selling primary and ancillary communications solutions to small and medium sized businesses within a specified territory
- Generating all sales leads though established sales tactics and working with every lead from initial contact to sale.
- Actively and consistently support all efforts to simplify and enhance the customer experience by communicating effective and
- Attend and participate in sales meetings as established by senior leaders and communicate goals achieved and areas for opportunities
- Practice selling skills with other Account Executives regularly
- Utilize programs such as Excel to regularly update leads lists for tracking purposes
Retail Sales Consultant & Call Center Representative
AT&T
03.2021 - 11.2022
- Thrived in delivering exceptional customer experiences, utilizing product knowledge to meet individual needs
- Through effective communication and customer-centric approach, I was able to consistently surpass sales goals, fostering a loyal client base and contributing to the overall success of the retail and call center team
- Selling primary and ancillary communications solutions to small and medium sized businesses within a specified territory
- Generating all sales leads though established sales tactics and working with every lead from initial contact to sale
- Actively and consistently support all efforts to simplify and enhance the customer experience by communicating effectively
- Attend and participate in sales meetings as established by senior leaders and communicate goals achieved and areas for opportunities
- Practice selling skills with other Account Executives regularly
- Utilize programs such as Excel to regularly update leads lists for tracking purposes
- Delivered customer service while being courteous and knowledgeable of the full suite of AT&T products and services
- Assisted with maintaining store inventory and the merchandising of products and with curbside delivery, online orders or even prospecting efforts to attain new customers
Operator Sales and Client Relationship Manager
T-Mobile
06.2019 - 03.2021
- Performed the following industrial services: Plant shutdowns, oil/water separators, waste & debris removal, decontamination of tools/equipment, tank/vessel cleaning, hydroblasting -10k, 20k, 40k, facility decontamination and closure, and soil remediation
- Performed the following transportation and disposal services: Vacuum truck hauling of hazardous and non-hazardous waste, sump cleanouts, liquid/dry vacuuming, saltwater/freshwater/chemical hauling, roll off box/vacuum box rentals, drum delivery and pick up and waste management
- Performed the following demolition services: Residential, commercial construction, industrial, and hydro excavation
- Effectively managed all sales associates ensuring they are up to speed on new products and offerings and know the sales techniques necessary to sell them
- Responsible for developing and providing training to store associates in using store systems to support the Customer Experience, including the Point of Sale and Customer Account
- Provided performance coaching for all employees to determine eligibility for promotions or other status changes
- Coach associates on how to build relationships with customers and understanding their needs
- Ensure that associates deliver a strong customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family
- Responsible for the overall productivity results in the store
- Drive operational inefficiencies to help minimize risk and protect the stores assets
- Identify and implemented strategies to manage and control store expenses
- Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism
- Made financial decisions to protect / collect revenues and adjusts customer accounts
- Answered customer / client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
- Administered system functions on all opening, closing, and balancing procedures to according to finance guidelines
Education
High School Diploma -
Jeanerette Senior High School
Some College (No Degree) - Business Management
LSU At Eunice
Eunice, LASkills
- Industrial hygiene
- Construction safety
- Effective communication
- Performance management
- Project Management
- Negotiation skills
- Client Relationship Management
- Team Leadership
- Salesforce
- Operations Management
- National Safety Council instructor
- Excavation safety
- Safety audits
- Vehicle safety
- Asbestos management
- First aid and CPR
Websites
Certification
- Alliance Safety Council-12 Basic Plus
- State of Louisiana Department of Environmental Quality-Asbestos
- Gulf Coast Safety Council-Association of Reciprocal Safety Councils (ARSC)
- Technical Resource Services: Confined Space Entry/Attendant/Entrant/Rescue, Competent Person/Respiratory Protection
- OSHA 29 CFR 1910.146/1910.134
References
References are available on request.
Strengths And Expertise
- Customer Service
- Effective Communication
- Performance Management
- Project Management
- Negotiation Skills
- Client Relationship Management
- Team Leadership
- Salesforce
- Operations Management
Timeline
Safety Consultant
The Gray Insurance Company
10.2024 - Current
Business Account Executive
Spectrum
11.2022 - Current
Retail Sales Consultant & Call Center Representative
AT&T
03.2021 - 11.2022
Operator Sales and Client Relationship Manager
T-Mobile
06.2019 - 03.2021
High School Diploma -
Jeanerette Senior High School
Some College (No Degree) - Business Management
LSU At Eunice