Loryne Roberson
Orange
Summary
Experienced customer service professional with a diverse background in logistics, retail, security, and childcare. Fosters strong team collaborations and enhances operational efficiencies through tech-savvy approaches. Exceptional attention to detail and multitasking abilities consistently lead to improved customer satisfaction and process optimization. Skilled in data entry, cash handling, and customer interaction to drive success in dynamic environments.
Overview
11
11
years of professional experience
Work History
Supervisor
WorldFront
11.2024 - Current
- Developed training programs for enhanced employee performance.
- Increased customer satisfaction with streamlined service procedures.
- Coordinated cross-functional projects to achieve organizational goals.
- Implemented reviews to enhance development of staff.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Lead Sorter
HelloFresh
09.2022 - 04.2024
- Key role in launching HelloFresh's first multi-company distribution hub, fostering collaboration
- Improved warehouse operations, boosting sales and reducing returns through effective management
- Implemented new scanning/sorting techniques, increasing productivity and accuracy significantly
- Spearheaded multi-company distribution hub launch, driving collaboration and efficiency gains
- Optimized sorting for1000+ daily boxes, surpassing targets
Package Handler
UPS
08.2022 - 10.2022
- Sort and scan packages, ensuring timely delivery and operational efficiency
- Optimize truck loading for space and stability, improving turnaround times
- Implement process improvements, reducing sorting time for better delivery outcomes
Fraud Investigator
First Transit/ NJ Transit
02.2022 - 09.2022
- Investigated operator violations, enhancing protocol adherence
- Maintained accurate records, supporting data-driven decisions
- Conducted detailed investigations, improving compliance rates
- Recorded observations, aiding in efficient data analysis
- Identified and reported critical protocol breaches, contributing to improved safety measures and operational efficiency in public transportation systems
- Analyzed operator behavior patterns to identify and address systemic issues, leading to enhanced protocol adherence and improved operational efficiency
Babysitter
Mr and Mrs Peterkin
09.2021 - 02.2022
- Maintain organized play areas, enhancing children's safety and enjoyment
- Engage children with tailored activities, fostering development and creativity
- Prepare nutritious meals, ensuring balanced diets for children's growth
- Supervise children in various settings, ensuring their safety and well-being
- Provide attentive care for an autistic child, fostering a supportive environment
- Partner with parents to align care strategies, fostering a consistent and supportive environment for children's overall well-being and development
Security Guard
Allied Universal Security Services, Systems and Solutions
07.2020 - 09.2021
- Patrolled areas, ensuring safety and resolving incidents efficiently
- Monitored surveillance, preventing unauthorized entries and enhancing security
- Authored reports supporting compliance and reducing loss
- Screened individuals, maintaining secure environments effectively
- Meticulously maintained comprehensive security logs, facilitating swift incident resolution and supporting legal compliance efforts
- Fostered strong relationships with staff and visitors, creating a secure yet welcoming environment that enhanced overall safety perceptions
Security Guard
Save-A-Lot
09.2019 - 04.2020
- Monitored access to secure areas, ensuring authorized entry only
- Conducted routine checks of locks and doors, maintaining building security
- Patrolled premises, identifying and addressing potential security threats
- Responded swiftly to suspicious activities, enhancing safety measures
Warehouse Associate
Linemart
06.2019 - 09.2019
- Loaded materials into processing equipment, ensuring smooth operations and timely order fulfillment
- Completed customer orders by efficiently locating, packaging, and documenting merchandise
- Unpacked and stocked merchandise, maintaining organized and accessible inventory spaces
Babysitter
Mr and Mrs Samb
05.2015 - 06.2019
- Led engaging activities for children, fostering creativity and social skills
- Prepared nutritious meals, ensuring balanced diets and healthy eating habits
- Maintained a clean, organized play environment, promoting safety and hygiene
- Supervised children in various settings, ensuring their safety and well-being
- Assisted with household tasks, contributing to a tidy and efficient home
Warehouse Associate
Fedcap Rehabilitation Center
12.2017 - 04.2018
- Organized pallets for efficient inventory management, enhancing retrieval speed
- Packaged and labeled items accurately, ensuring safe and correct order fulfillment
- Maintained clean and organized storage, improving accessibility and workflow
- Assisted clients in learning warehouse tasks, fostering skill development
- Verified shipment details, promoting accuracy and reducing transit errors
- Implemented precise labeling and organization systems, ensuring accurate stock identification and swift retrieval for improved warehouse functionality
Cashier
Panera Bread
06.2016 - 11.2017
- Utilized suggestive selling to boost product visibility and enhance customer experience
- Ensured attractive merchandise displays, optimizing layout for increased sales
- Enhanced customer satisfaction through swift, precise service and support
- Guided customers in locating items, addressing inquiries, and offering directions
- Acknowledged for delivering exceptional customer service with high accuracy
- Drove customer satisfaction through efficient order processing and accurate meal preparation, consistently meeting high-volume demands in fast-paced environment
- Maintained impeccable cleanliness standards and adhered to strict food safety protocols, ensuring a superior dining experience for all customers
Cashier
Stop and Shop Supermarket
04.2016 - 04.2017
- Efficiently handled transactions, boosting customer satisfaction and reducing wait times
- Processed diverse payments with precision, minimizing transaction errors
- Maintained organized checkout by carefully bagging items and restocking shelves
- Optimized cash register operations, enhancing transaction speed and accuracy
- Implemented efficient bagging techniques, improving customer satisfaction
Hardline Team Member
Target
09.2015 - 04.2016
- Managed inventory accuracy by resolving discrepancies for precise product counts
- Executed daily cash handling tasks, ensuring balanced registers and secure deposits
- Enhanced customer engagement through strategic sales displays, boosting revenue
- Supported team by volunteering for additional tasks, improving overall efficiency
- Guided customers in locating items, enhancing their shopping experience
- Exceeded quotas for add-on sales by effectively promoting warranties and additional services
- Demonstrated adaptability by embracing diverse tasks and responsibilities
Cashier
White Castle
03.2014 - 11.2015
- Processed payments and ensured order accuracy, boosting customer satisfaction
- Cross-trained team members, enhancing operational efficiency
- Upsold target items, driving sales growth through effective communication
- Maintained cleanliness standards, supporting a welcoming environment
- Ensured order accuracy by meticulously reviewing and bagging items, while efficiently handling drive-thru communications to enhance customer experience
- Contributed to store cleanliness and organization by managing housekeeping tasks, including trash removal and cardboard baling, supporting overall operations
Education
High school diploma - undefined
Orange High School
Orange, NJ06.2015
Skills
- Customer Service (Expert)
- Cash Handling (Experienced)
- Organizational Skills (Experienced)
- Multi-tasking (Expert)
- Attention to Detail (Expert)
- Warehouse Operations (Skillful)
- Fraud Investigation (Skillful)
- Childcare (Experienced)
- Security (Skillful)
- Food Service (Skillful)
- Cleaning (Experienced)
- Typing (Experienced)
- Data Entry (Skillful)
Languages
English (Native)
Additional information
- Work Authorization
- Authorized to work in the US for any employer
Timeline
Supervisor
WorldFront
11.2024 - Current
Lead Sorter
HelloFresh
09.2022 - 04.2024
Package Handler
UPS
08.2022 - 10.2022
Fraud Investigator
First Transit/ NJ Transit
02.2022 - 09.2022
Babysitter
Mr and Mrs Peterkin
09.2021 - 02.2022
Security Guard
Allied Universal Security Services, Systems and Solutions
07.2020 - 09.2021
Security Guard
Save-A-Lot
09.2019 - 04.2020
Warehouse Associate
Linemart
06.2019 - 09.2019
Warehouse Associate
Fedcap Rehabilitation Center
12.2017 - 04.2018
Cashier
Panera Bread
06.2016 - 11.2017
Cashier
Stop and Shop Supermarket
04.2016 - 04.2017
Hardline Team Member
Target
09.2015 - 04.2016
Babysitter
Mr and Mrs Samb
05.2015 - 06.2019
Cashier
White Castle
03.2014 - 11.2015
High school diploma - undefined
Orange High School
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