Lose Sanft
Spring,TX
Summary
- Professional Objective: Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
39
39
years of professional experience
Work History
LEAD ADMINISTRATIVE ASSISTANT
ENVOY AIR (AMERICANAIRLINES)
Houston, Texas
06.2018 - Current
- Conducted interviews and scheduled appointments for background checks, fingerprinting, and badging
- Managed and optimized staff schedules to ensure proper coverage.
- Scheduled and optimized manpower, ensuring a safe and reliable operation
- Maintained supplies and inventory control logs.
- Collaborated with team members to execute workflow of daily administrative tasks in order to achieve targets and meet deadlines.
CUSTOMERS OPERATIONS AGENT
AMERICAN AIRLINES Central Baggage Resolutions Office
Phoenix, AZ
06.2017 - 06.2018
- Ensured the safe handling of luggage, minimizing incidents such as damaged bags, missing items, and mishandling
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Coordinated with other airport staff members to ensure efficient operation of baggage handling systems.
- Prepared detailed reports on all tasks performed during each shift worked as a Baggage Service Agent.
- Loaded luggage onto carts and transported them safely throughout the airport terminal areas.
- Maintained accurate records of all baggage transactions using computerized tracking systems.
- Reported damaged or lost luggage immediately upon discovery, following established protocols.
Ramp Agent
ENVOY AIR Ramp
Houston, TX
06.2015 - 06.2017
- Responsible for courteous, prompt, accurate and careful handling of passenger's bags
- Loaded, unloaded, sorted and transferred bags, cargo, mail and company materials on the ramp.
- Maintained complete ramp safety and security with full implementation of safety procedures and station policies
- Operated bag tugs, belt loaders, and tractors on a daily basis.
- Increased efficiency by skillfully directing incoming planes to their assigned gates using hand signals and light wands.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
RESERVATIONS AGENT
AMERICAN AIRLINES
Dallas, TEXAS
01.1985 - 05.2015
- Answered incoming calls promptly while providing courteous service throughout duration of call.
- Built trusting relationship with customers to better understand needs
- Advised customers on available options regarding their travel plans when faced with delays or cancellations due to weather or mechanical issues.
- Performed credit card verifications prior to issuing tickets or making any other changes in reservations.
- Identified opportunities for upselling additional products or services to customers.
- Provided customer service to passengers including flight information, ticketing, and other related inquiries.
Education
High School Diploma -
Kahuku High School
Kahuku, HI06-1985
Skills
- Strong Organization
- Excellent Communication
- Teamwork and Collaboration
- Problem-solving abilities
- Adaptability and Flexibility
- Sabre knowledge, Qik-Res knowledge and BMAS (baggage management analysis system) trained
- Bilingual (English / Tongan)
Timeline
LEAD ADMINISTRATIVE ASSISTANT
ENVOY AIR (AMERICANAIRLINES)
06.2018 - Current
CUSTOMERS OPERATIONS AGENT
AMERICAN AIRLINES Central Baggage Resolutions Office
06.2017 - 06.2018
Ramp Agent
ENVOY AIR Ramp
06.2015 - 06.2017
RESERVATIONS AGENT
AMERICAN AIRLINES
01.1985 - 05.2015
High School Diploma -
Kahuku High School