Summary
Overview
Work History
Education
Skills
Timeline
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KINDRA SPENCER

Oakland,CA

Summary


Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.

Overview

8
8
years of professional experience

Work History

Resident Services Coordinator

ATAP FAMILY SERVICES
04.2024 - 09.2024
  • Connected residents to supportive services within the community and provided case management for families and seniors
  • Developed wellness programs and resources to enhance resident well-being
  • Coordinated with local contractors for repairs and household improvements
  • Organized arts & crafts activities, after-school homework assistance, and community engagement events

Case Specialist

DAVIS STREET COMMUNITY CENTER
05.2023 - 05.2024
  • Educated parents on childcare programs, eligibility requirements, and available resources
  • Conducted enrollment and recertification appointments, ensuring regulatory compliance
  • Maintained organized case files and provided professional communication to clients and stakeholders
  • Participated in training and professional development to stay updated on program policies

Eligibility Services Technician I

ALAMEDA COUNTY SOCIAL SERVICES AGENCY
01.2023 - 05.2023
  • Interviewed applicants for public assistance programs, explaining eligibility conditions
  • Assisted with application processes and verified documentation accuracy
  • Maintained electronic case records and provided findings from eligibility investigations

Payroll Clerk

HUMAN RESOURCES DEPARTMENT
02.2022 - 12.2022
  • Responded to payroll inquiries, ensuring accuracy in salary, benefits, and leave balances
  • Processed payroll input documents and corrected errors in employee records
  • Verified employment details and facilitated updates to tax and benefits information

Mail Sorter

REGISTRAR’S OFFICE
01.2020 - 02.2020
  • Sorted, filed, and scanned documentation with accuracy and attention to detail
  • Audited mail and verified signatures for compliance

Office Supervisor

ASHLEY FURNITURE INDUSTRIES
01.2017 - 07.2019
  • Managed a team of sales managers, cashiers, and customer service staff
  • Conducted employee training, performance reviews, and professional development
  • Oversaw store operations, ensuring alignment with company goals and policies

Dispatcher

ASHLEY FURNITURE INDUSTRIES
12.2016 - 01.2017
  • Provided administrative support, managed customer service issues, and processed invoices
  • Scheduled deliveries and service visits efficiently to optimize operations
  • Assisted sales staff with customer interactions and financing applications

Education

Associate's Degree - Psychology

Contra Costa College
San Pablo, CA
01.2016

Skills

  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Salesforce
  • Peoplesoft
  • Data Entry & Case Management
  • Scheduling & Payroll Processing
  • Customer Service & Client Relations
  • Office Administration & Document Management
  • Community outreach
  • Program development
  • Regulatory compliance
  • Customer service

Timeline

Resident Services Coordinator

ATAP FAMILY SERVICES
04.2024 - 09.2024

Case Specialist

DAVIS STREET COMMUNITY CENTER
05.2023 - 05.2024

Eligibility Services Technician I

ALAMEDA COUNTY SOCIAL SERVICES AGENCY
01.2023 - 05.2023

Payroll Clerk

HUMAN RESOURCES DEPARTMENT
02.2022 - 12.2022

Mail Sorter

REGISTRAR’S OFFICE
01.2020 - 02.2020

Office Supervisor

ASHLEY FURNITURE INDUSTRIES
01.2017 - 07.2019

Dispatcher

ASHLEY FURNITURE INDUSTRIES
12.2016 - 01.2017

Associate's Degree - Psychology

Contra Costa College

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KINDRA SPENCER