Loshiner Green Denson
Fort Worth,TX
Summary
Outgoing and self motivated, strategic advisor offering over 12 years of Administrative leadership experience. Precise and organized with extensive knowledge offices use. Committed to quality organization and office management with solutions-oriented problem-solving capabilities. Strong leadership qualities and proven ability to foster relationships with individuals at all organizational levels.
Overview
14
14
years of professional experience
Work History
Client Service Representative
Lexington Health Care
Lombard, IL
01.2007
- Perform all data entry into the MDS data base, including entry of new patients, tracking feeding schedules, medication, and physical therapy
- Conduct functional assessments of behavior for residents
- Provided outstanding care to rehabilitation clients, long term, and short term care
- Generated care plans for skilled care, and rehabilitated patients
- Participated in case record review and quality assurance quarterly or as assigned by coordinator
- Responsible for recording the process and results of activities in accordance with specified departmental standards.
Customer Service Representative
Dynamex
Carrollton, Texas
01.2013 - Current
- Responsible for the national and regional accounts in resolving customer issues via phone or email
- Providing assistance by telephone to customers and business partners concerning product deliveries, returns, and exchanges
- Utilize computer technology to handle high call volume
- Greet customers warmly and ascertain problem or reason for calling
- Work with customer service manager to ensure proper customer service is being delivered
- Communicating with customers when necessary to advise shipments delay and/or information necessary to process orders
- Processing changes or cancellations to delivery orders
- Handling customer complaints and concerns in a professional manner.
Billing Administrator
Axiom Worldwide Logistix
Irving, Texas
03.2021 - 07.2022
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Performed targeted collections on past due accounts aged over 5 days.
- Worked with accounts receivable and assisted to ensure proper customer remittances.
- Produced, distributed and tracked more than one thousand monthly invoices for the freight business.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Memory Care Assistant Manager
Lexington Health Care
Lombard, Illinois
01.2011 - 01.2012
- Served in leadership capacity under the Memory Care Manager
- Responsible for providing the medically related social services and activity programming for residents/patients in partnership with clinical services
- Responsible for Leading education and program development for patients, residents, families and staff
- Making self available to model appropriate quality compassionate interactions with residents living with memory loss
- Responsible for the completion and implementation of the MDS and Care Plan process as a member of the interdisciplinary care plan team
- Assist with the census development and marketing of the unit and facility
- Work as a team member of the marketing and sales team to meet customers inquiring about the facility, tour and admissions process as well as customer financial aspect
- Manage recruitment and admissions activities, as well as overseeing the interview process
- Responsible for internal controls which provides assurance that operations are effective and efficient
- Ensures integrity and availability of patient information; maintains patient confidentiality in accordance with healthcare and department policy.
Admissions Advisor
ATI Career Training Center
North Richland Hills, TX
01.2009 - 01.2010
- Responsible for scheduling appointments with students to ensure enrollment process is seamless and student has been successfully enrolled
- Responsible for coordination of all tours and execute strategies for sales
- Assisted in recruiting activities and in developing sales campaigns
- Guide students through the enrollment process to ensure start of class
- Participated in expos and events in an effort to increase sales/enrollments
- Participated in orientations and managed multiple tasks for graduation ceremony.
Admissions Representative
Everest College
Fort Worth, TX
01.2008 - 01.2009
- Perform all data entry into admissions database, including entry of new student intakes, tracking of application documents, enrollment documents
- Provide outstanding customer service to prospective and current school families, both in person and via the telephone
- Responsible for coordination of all tours
- Support and execute strategies for national sales team
- Generate all admission letters and communication as directed, stuff and mail bulk mailings
- Scheduled appointments with students for the enrollment process.
Education
Master of Science - Higher Administrative Leadership, Administrative Leadership
Kaplan University
Davenport, IA01.2013
Bachelor of Science - Psychology / Business Admin, Applied Behavior Analysis
Kaplan University
Davenport, IA03.2010
Skills
- Customer Account Management
- Building Customer Trust and Loyalty
- Establishing Contacts
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Operational Efficiency
Affiliations
Association for Business Student Services 2006- present
Committee Involvement and Activities Committee
Student Leadership and Activities Committee 2005-2007
Timeline
Billing Administrator
Axiom Worldwide Logistix
03.2021 - 07.2022
Customer Service Representative
Dynamex
01.2013 - Current
Memory Care Assistant Manager
Lexington Health Care
01.2011 - 01.2012
Admissions Advisor
ATI Career Training Center
01.2009 - 01.2010
Admissions Representative
Everest College
01.2008 - 01.2009
Client Service Representative
Lexington Health Care
01.2007
Master of Science - Higher Administrative Leadership, Administrative Leadership
Kaplan University
Bachelor of Science - Psychology / Business Admin, Applied Behavior Analysis
Kaplan University
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