Loshua Ramirez Garcia

• Facilitated knowledge-sharing sessions for team members to enhance skills.
• Analyzed service processes by identifying areas for improvement.
• Resolved customer complaints by implementing immediate solutions.
• Prepared feedback summaries to share insights with management.

Helped large volume of customers every day with positive attitude

and focus on customer satisfaction.

• Dlemonstrated high attention to detail, organization and

management of multiple tasks and projects simultaneously.

• Evaluated customer information to explore issues, develop potential

solutions, and maintain high-quality service.

‣ Actively listened to customers, handled concerns quickly and

escalated major issues to supervisor.

• Handled customer inquiries and suggestions courteously and

professionally.

• Maintained customer satisfaction with forward-thinking strategies

focused on addressing customer needs and resolving concerns.

• Offered advice and assistance to customers, paying attention to

special needs or wants.

• Responded to customer requests, offering excellent support and

tailored recommendations to address needs,.

• Delivered prompt service to prioritize customer needs.