Losniel Feria Castillo
Louisville,KY
Summary
High-energy professional successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Proficient professional trained in hotel operations, cleaning procedures, and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort. Resourceful professional offering broad knowledge base in cleaning and maintenance. Focused on keeping spaces clean, organized and tidy for use. Always ready for challenging assignments and eager to drive team success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
1
1
year of professional experience
Work History
Housekeeping Supervisor
ProffSatf
Miami, Florida
12.2023 - 07.2024
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Created and implemented daily cleaning schedules for staff members.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Responded promptly to maintenance requests from guests or staff members.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Swept and damp-mopped private stairways and hallways.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with maintenance team on damages to repair.
Laundry Supervisor
AgencyJobs
Miami, FL
09.2023 - 12.2023
- Maintained accurate records of inventory levels, personnel schedules, customer orders, and other important data related to the operation of the laundry facility.
- Inspected finished products for quality assurance purposes prior to releasing them for delivery.
- Ensured compliance with OSHA safety regulations by performing routine inspections of equipment and work areas.
- Resolved conflicts between team members in an efficient manner while maintaining positive working relationships.
- Assisted with interviewing potential candidates for open positions within the department.
- Developed and implemented effective strategies to improve customer service and increase productivity.
- Ensured that all customers received their orders on time by managing workflow effectively.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, troubleshooting equipment problems.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Polished furniture and room accessories to keep all areas bright and fresh.
Warehouse Supervisor
Sunshine Agency
Cape Coral, FL
03.2023 - 09.2023
- Directed receiving, warehousing, distribution and maintenance services.
- Coordinated with other departments to ensure smooth flow of materials.
- Identified process improvement opportunities within the warehouse environment.
- Ensured appropriate staffing levels to meet production demands.
- Reviewed invoices for accuracy prior to authorizing payment processing.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Developed and implemented safety policies and procedures for the warehouse team.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Developed plans for reorganizing storage areas as necessary based on product volume changes.
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Analyzed data from reports generated by Warehouse Management System software.
- Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Satisfied reporting requirements with timely and accurate logging of daily activities.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Provided information to shipping and receiving personnel regarding inventory stock.
Education
RBT Cerfitication -
Online
Florida03-2023
High School Diploma -
Eduardo Garcia Delgado
Cuba06-2018
Medicina -
Enrique Cabrera
CubaSkills
- Cleaning practices
- Department coordination
- Staff evaluations
- Employee evaluations
- Staff Scheduling
- Workload prioritization
- Pest Control
- Waste disposal
- Chemical Handling
- Sanitation Standards
- Expense Tracking
- Customer Service
- Supply Inventory Management
- Quality Assurance
- Task Delegation
- Guest Relations
- Customer service-focused
- Cleaning and sanitation
- Training and mentoring
- Health and safety compliance
- Washing windows
- Vacuuming and sweeping
References
- Omalik Ruiz ( 786 745 9491) Manager Laundry
- Yerlis (786 399 6206) Manager Housekeeping
- Alejandro ( 702 934 6689) Manager Warehouse
Timeline
Housekeeping Supervisor
ProffSatf
12.2023 - 07.2024
Laundry Supervisor
AgencyJobs
09.2023 - 12.2023
Warehouse Supervisor
Sunshine Agency
03.2023 - 09.2023
RBT Cerfitication -
Online
High School Diploma -
Eduardo Garcia Delgado
Medicina -
Enrique Cabrera
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