Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loteresa L. Young-Gulley

Calera,AL

Summary

Professional Administrative Assistant with over 10 years of extensive experience in logistics and customer service management. Proficient in coordinating and optimizing operations, training staff, and maintaining compliance with company policies. Always showcasing exceptional organizational skills with great attention to detail, strong skills in team leadership, and problem-solving. I optimized and enhanced operations and team efficiency for a $1 billion GM account, enhancing delivery efficiency and fostering a culture of continuous improvement. Committed to excellence in customer service and operational success. I am eager to leverage my unique abilities in a stimulating environment, ensuring smooth office operations and high levels of customer satisfaction.

Overview

11
11
years of professional experience

Work History

Customer Logistics Manager

Ryder Integrated Logistics - GM
11.2008 - 10.2011
  • Transferred to the GM Account, overseeing 25,000 truckloads weekly for a $1 billion per year GM Account.
  • Supervised a team of Data Clerks during the first shift and provided leadership to over 40-Data Clerks across all shifts.
  • Conducted employee training and ensured adherence to company policies and procedures through fostering a culture of continuous improvement and comprehensive audits.
  • Managed and optimized all first shift operations for the GM Account.
  • Led cross-functional teams in resolving logistical challenges, improving customer satisfaction.
  • Championed route management and meticulously tracked and documented all outbound conveyances.
  • Managed end-to-end logistics operations, ensuring timely delivery and inventory accuracy.
  • Processed and administered all ACAs, including cancellation, deviation, and additions of loads requested by the plant.
  • Coordinated emergency shipments during unforeseen circumstances, maintaining customer trust and avoiding potential revenue loss.
  • Engaged with customers utilizing an exception database to effectively report any exceptions.
  • Guaranteed the accuracy of performance data, ensuring timely capture and reporting.

Customer Logistics Manager

Ryder Integrated Logistics
07.2005 - 11.2008
  • Promoted to Third Shift Manager.
  • Managed end-to-end logistics operations, ensuring timely delivery and inventory accuracy.
  • Coordinated with the customer and it's suppliers to streamline just-in-time processes and enhance communication.
  • Developed and mentored third shift staff, providing essential training to enhance performance.
  • Monitored and ensured operational efficiency for all night shift functions across various accounts.
  • Collaborated as part of re-engineering team to successfully reorganize corporate logistics processes.
  • Advocate for route management, drivers safety, and meticulously document of all outbound conveyances from start to finish.
  • Utilized an exception database for proactive communication with customers and suppliers regarding any discrepancies.

Customer Logistics Coordinator

Ryder Integrated Logistics
08.2002 - 07.2005
  • Oversaw all night shift operations across multiple accounts, ensuring seamless logistics.
  • Promoted route manager, ensure safety protocols, and tracked all outbound conveyances with precision.
  • Ensured accuracy in performance data captured and reported.
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated with customers and their suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Adapted quickly to unexpected disruptions that may impact the customer, and develop contingency plans to minimize negative impacts on their business operations.

Customer Service Coordinator

Penske Logistics, Ford Motor Company
04.2001 - 08.2002
  • Promoted to the Milk-run Department.
  • Tracked and documented inbound routing from the ODC to suppliers, ensuring timely delivery.
  • Managed urgent blowout issues requiring expedited freight from suppliers to the plant.
  • Assisted customers with inquiries, resolving issues efficiently and enhancing satisfaction.
  • Supported training initiatives for new team members, fostering a collaborative learning environment.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Kept accurate records to document customer service actions and discussions.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.

Customer Service Coordinator

Penske Logistics, Ford Motor Company
07.2000 - 04.2001
  • Monitored truckload operations from origin to destination, ensuring efficiency and accuracy.
  • Tracked and documented all outbound shipments consistently.
  • Assisted customers with inquiries, resolving issues and enhancing satisfaction.
  • Managed scheduling for customers, ensuring on time delivery of conveyances.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained accurate records of customer interactions, contributing to data-driven decision-making.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Coordinated logistics for customer orders.

Education

Business Administration Management With Logistics

Alabama A&M University
Normal, AL
05-2000

Skills

  • Data Management

  • Customer Service Management

  • Customer Service Coordination

  • Logistics Management

  • Microsoft Word, Excel, PowerPoint, Access, and Outlook

  • Problem Solving

  • Logistics planning

  • Training and Development, and Team-working Skills

  • Experience in Administration Roles

  • Call Center, Inbound and Outbound Calls

  • Team Leadership and Management

  • Self-motivated, Proactive, Goal-oriented, Enthusiastic, and capable to work Independently

Timeline

Customer Logistics Manager

Ryder Integrated Logistics - GM
11.2008 - 10.2011

Customer Logistics Manager

Ryder Integrated Logistics
07.2005 - 11.2008

Customer Logistics Coordinator

Ryder Integrated Logistics
08.2002 - 07.2005

Customer Service Coordinator

Penske Logistics, Ford Motor Company
04.2001 - 08.2002

Customer Service Coordinator

Penske Logistics, Ford Motor Company
07.2000 - 04.2001

Business Administration Management With Logistics

Alabama A&M University

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Loteresa L. Young-Gulley