Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lothian McHayle

Dallas

Summary

I possess extensive expertise in logistics and supply chain within the manufacturing industry, which has bestowed upon me a profound comprehension of supply chain management, process optimization, and logistical coordination. My foremost focus has been to ensure the efficient and timely provision of critical equipment and materials, indispensable for operational triumph. As a supply team member, I collaborated closely with various internal departments, clients, and external suppliers to ensure the timely delivery of requisite resources. This experience fostered the development of my inventory management skills, supplier negotiation prowess, and the ability to resolve logistical predicaments in demanding, high-pressure environments.

Overview

9
9
years of professional experience

Work History

LOGISTICS COORDINATOR

Aroma360
Sunrise
03.2021 - Current
  • Arrange and coordinate inbound operations relating to delivery schedules overseas imports from manufacturing partners and inbound/outbound material from domestic suppliers.
  • Worked with Domestic LTL and FTL reefer load services (outbound domestic truck transportation), to ensure client deliveries meet promised service levels.
  • Reviewed and interpreted customer needs by verifying all of the required information for the implementation is available and accurate, including pricing, specifications, artwork, or other customer requirements for web item set up.
  • Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
  • Monitor all imports from overseas manufacturing partners as well as inbound freight from domestic suppliers aligning with arrival requirements/need by dates.
  • Responds to internal questions from account managers, customer service and manufacturing teams related to specific items and orders.
  • Assisted in projects and tasked assignments simultaneously, while managing due dates.

PURCHASING ASSISTANT

Arcadia
Davie
09.2018 - 02.2021
  • Negotiate, administer, and review purchase contracts with vendors (price, schedule, quality, and terms) for products, materials, and/or services as directed by Corporate Purchasing.
  • Evaluate vendor quotes and services to determine most desirable suppliers as directed by Corporate Purchasing.
  • Responsible for purchasing and negotiating materials and suppliers from vendors as directed by Corporate while compiling records of items purchased or transferred between departments, prices, deliveries, and inventories.
  • Confer with suppliers concerning quality, late deliveries, or other service issues. Use non-conformity reports and appropriate follow up to ensure effective solutions are established. Purchase raw materials and packaging for distribution to support production.
  • Monitor and control inventory distribution for new product launches initiated in the plant. Responsible for inventory replenishment from other facilities and the purchasing of key raw materials/packaging to support other locations as well as own plant.
  • Developing sources and establish relationships with potential suppliers as directed by Corporate Purchasing.
  • Monitor quality and timeliness of purchased items to ensure they meet expected quality criteria.
  • Assure that required physical counts/measures and cycle counts are performed to ensure accurate data is available to make proper purchasing decisions.
  • Work with colleagues to maintain inventory system and to set and maintain proper Min/Max levels as directed by Corporate Purchasing.
  • Issue PO's by entering PO's into the ERP system. Expedite orders when necessary. Track the receipt and vendor performance of these PO's and send Terms and Conditions for purchased materials.
  • Maintain communications between suppliers and Corporate Purchasing and project managers.
  • Perform other duties, tasks, and responsibilities as directed by Corporate Purchasing.

SALES SUPPORT SPECIALIST

GovSpend
Fort Lauderdale
06.2016 - 09.2018
  • Handle 250+ inbound calls per week, answering customer inquiries and resolving issues ranging from including management of customer accounts, responding to service queries, delays in shipment, order mistakes, and lost orders.
  • Review orders for pricing and term accuracy against customer purchase orders while issuing any changes into the companies database and communicating said changes to the vendor.
  • Trained 5 employees in using Kayako (customer service software), as well as in basic duties and how to conduct calls.
  • Prepare reports and presentations for weekly sales meetings.
  • Proposed more efficient call script to reduce average customer handling time, which was well-received and implemented by management.
  • Track trends in customer feedback and collaborate with management to determine the root cause of issues.
  • Created 10 customer service email scripts used across the company to interact with customers up with accounts regarding payments, inventory, new orders or day-to-day issues.

Education

Associate of Arts - Logistics and Supply Chain Management

Broward College
Fort Lauderdale, FL

Skills

  • Vendor negotiation
  • Project Management
  • Sales Support
  • Verbal and Written Communication
  • Inventory Management Procedures
  • Warehouse and Transportation Operations
  • Cost Control
  • Contract Negotiation
  • Efficiency Improvement
  • Supply chain coordination

Timeline

LOGISTICS COORDINATOR

Aroma360
03.2021 - Current

PURCHASING ASSISTANT

Arcadia
09.2018 - 02.2021

SALES SUPPORT SPECIALIST

GovSpend
06.2016 - 09.2018

Associate of Arts - Logistics and Supply Chain Management

Broward College

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