Lotiecha Beckles
Brooklyn,NY
Summary
An advocate at heart with over 10 years experience supporting the IDD population. My goal is to continue to make a positive impact in this community essentially advancing to a level to influence policies that would improve the lives of members in the IDD population.
Overview
14
14
years of professional experience
Work History
Care Manager Director
Care Design New York
New York, NY
12.2020 - Current
- Oversee and manage the coordination and integration of all Medicaid and Medicare covered services and non-covered services with their Care Management(CM) team and circle of support
- Provide direct supervision to CM Supervisors and coordinates assignments of their Care Management teams.
- Ensure coordination and integration of all long-term care supports and services, OPWDD Home and Community-Based services, health and behavioral services and other identified supports and services.
- Perform quality assurance audits of care coordination documentation and performance to ensure compliance and positive outcomes.
- Implement actions to address identified areas of improvement and share outcomes/results of activities.
- Monitor on-call schedules and ensure after-hours on-call polices are available and adequate for regional responses.
- Monitor and ensure team's productivity.
- Ensure training needs of care management teams are met.
- Responsible for leading regional and state projects.
- Practice and promote CDNY's mission and values.
Care Manager Supervisor
Care Design New York
New York, NY
09.2018 - 12.2020
- Provided support and direct supervision to Care Managers.
- Ensured that new and existing Care Managers are fully trained in Care Management activities, current protocols and policies, and Federal, State, and Local laws, rules and regulations.
- Utilized a person-centered approach to support members to ensure satisfaction with Care Management activities.
- Utilized operational data and reporting systems for member services and organizational initiatives as needed and appropriate.
- Participated in maintaining effective linkages in the community and the integration of all Care Management functions for Care Managers.
- Provided support in staffing decisions
- Reviewed case notes and Life Plans to ensure quality and regulatory compliance.
- Monitored Care Manager's productivity and expenses.
- Performed functions to help improve health outcomes, prevent hospital readmission, improve patient safety and reduce medical errors, and promotes wellness and health promotion.
Care Manager
Care Design New York
New York, NY
07.2018 - 09.2018
- Maintained ongoing contact with individuals and their circle of support.
- Conducted in-person visits in accordance with OPWDD's requirements.
- Assisted individuals to ensure maintenance of entitlements including recertification, guardianship, and informed decision making.
- Assisted individuals resolve problems in living such as housing, judicial system and general safety.
- Implemented, updated, and monitored Life Plans, facilitated Individualized Life Plan meetings.
Medicaid Service Coordinator
Services for the UnderServed Inc
Queens, NY
03.2015 - 06.2018
- Ensured individuals fire safety needs were met as stated in the Individualized Service Plans.
- Developed and maintained the Individualized Service Plans.
- Empowered individuals to be self-advocates
- Completed the annual redetermination of the Level of Care.
- Facilitated and documented changes in service coordination.
- Notified the DDSO of the HCBS termination and informed the terminated individual connecting services.
- Conducted screenings at various State facilities and schools for potential intake for the agency.
Medicaid Service Coordinator
Quality Services Beyond Compliance
Long Island, NY
01.2014 - 03.2015
- Evaluated, planned, prepared and implemented the Individualized Service Plans.
- Participated in individuals review and service planning meetings.
- Developed and maintained a working knowledge of available benefits, services, and support.
- Served as an advocate for members being supported.
Specialist
Limited Brands Inc.
Long Island , NY
10.2010 - 12.2013
- Provided exceptional customer service to each guest.
- Educated customers on the technology of each product.
- Led a team to help excel company goals by couching and conducting workshops.
- Provided direct support in resolving customers complaints and concerns.
Health Care Administrative Intern
Glen Cove Senior Center
Glen Cove, NY
01.2012 - 05.2012
- Taught seniors office technologies such as navigating the computers, fax, and printer.
- Developed a curricula that helped seniors understand training materials.
- Created various outreach programs to ensure faculty bound seniors are actively involved in the community.
- Organized fundraising activities with the senior center and immediate community.
- Created a filing system that is more effective for members and staff, and followed up on many senior projects.
Education
Masters of Public Administation - Concentration in Health Care
Long Island University
Greenvale, NYBachelor of Science - Health Care Administration
Long Island University
Greenvale, NYSkills
- Strategic planning
- Office operations/service management
- Medicaid coordination
- Customer service
- Benefits and entitlements
- Proficiency in Microsoft Office and Electronic Health Records
Timeline
Care Manager Director
Care Design New York
12.2020 - Current
Care Manager Supervisor
Care Design New York
09.2018 - 12.2020
Care Manager
Care Design New York
07.2018 - 09.2018
Medicaid Service Coordinator
Services for the UnderServed Inc
03.2015 - 06.2018
Medicaid Service Coordinator
Quality Services Beyond Compliance
01.2014 - 03.2015
Health Care Administrative Intern
Glen Cove Senior Center
01.2012 - 05.2012
Specialist
Limited Brands Inc.
10.2010 - 12.2013
Masters of Public Administation - Concentration in Health Care
Long Island University
Bachelor of Science - Health Care Administration
Long Island University
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