Lotilla Bwalya

• Assisted physicians in the examination room by transcribing patient histories and exams, ensuring accurate documentation of patient encounters.
• Familiarity with what the physician requires for a productive clinic.
• Reviewed and maintained charts to ensure EMR guideline compliance.
• Escorted patients from waiting area to triage area, accommodating individuals with varying mobility levels.
• Constant monitoring of schedules and patient flow during the clinic to ensure maximum efficiency and organization.
• Accompanies the provider into the patient examination room in order to transcribe patient history and exams to accurately document the provider's encounter with the patient and others present.
• Precisely record tests and procedures ordered by provider.
• Ensure all ordered tests are performed accurately and in a timely manner.
• Precisely recorded patient data in EMR charts as dictated by physicians.
• Review the initial vital signs evaluation to include any lab specimens.
• Remove staples, sutures, and assist with minor surgical procedures, as needed.
• Facilitated the positioning and removal of DME devices including splints, casts, immobilizers, braces, and bandages.
• Cleaned tools following authorized procedures.
• Sanitized and prepared exam rooms for each patient.
• Convey restrictions clearly to patients.
• Conducted follow-up calls to patients post-surgery to monitor recovery.
• Coordinated with external facilities for test and surgery scheduling.
• Completed insurance, disability, and FMLA forms promptly.
• Conducted various administrative tasks including collection of past due balances during surgery scheduling.

Responsible for front-end duties, as well as back-end duties. Job description includes, but is not limited to, answering phone calls, taking vitals, performing lab procedures, and assisting physicians with minor procedures. Other duties include, after verification with proper administration techniques and follow-up documentation: breathing treatment, medication administration, diagnostic x-rays, blood draws, IV fluids, and vaccines to patients according to their treatment needs. Run urinalysis, drug screening, and perform acuity testing. Responsible for performing COVID testing, PCR nasal swabs, and running the PCR machine. Treating patients of all ages, following the guidelines, policies, and ethical standards of Piedmont Urgent Care.

Duties included taking and recording vitals, showing patients to exam rooms and preparing them for physicians. Record patient medical history, collecting and logging laboratory specimens. Administering pulmonary function test (Spirometry), administration of nebulizer treatments, and preparing and administering injections. Run urinalysis, obtain EKGs. Knowledge of HIPPA compliance, prior authorization and referrals. COVID screening and responsible for patients needs and concerns.

Responsible for efficient and effective collection of plasma from donors by performing venipunctures, monitoring the plasmapheresis process and following Standard Operating Procedure. Training new hired phlebotomists on effective collection of plasma while following Standard Operating Procedures. Monitoring donor flow and collection procedures of six to eight phlebotomists per day.

Responsible for checking patients in and out. Preparing room for physicians and triaging patient. Responsible for patients needs and education.

Updating and creating client service profiles for new accounts via phone, email or fax. Verification of explanation of benefits and reject reports. Updating and revising client procedure and diagnostic codes. Utilizing Microsoft and QuickBooks.