Lotis Harvey
Raleigh,NC
Summary
Personable customer service representative offering 16+ years of experience resolving accounts and customers concerns. Smoothly solving challenges while promoting company products and maintaining loyal and satisfied customers. Polite and professional customer service representative in applying strong communication and problem resolution skills to each customer issue. Service-focused in customer relations, task prioritizing and time management.
Overview
17
17
years of professional experience
Work History
Quality Control Technician
SmallHD
06.2023 - Current
- Visually inspecting monitors for physical defects
- Testing monitors for functioning electronic components
- Loading software on finished products
- Properly logging completed builds
- Placing 200 monitors on burn-in per week
- Using calibration tool to measure color brightness
- Diagnosing failures after testing
- Reworking non-functional products to ensure adherence to quality standards
- Coordinating with assembly technicians and leadership to ensure a steady flow of finished goods
- Completing monitor assemblies using a variety of hand tools including screwdrivers, pliers, nut drivers, and torque drivers.
- Assembling parts and components per assembly instructions
- Building various subassemblies to ensure an efficient process and proper component fitting
- Cleaning all parts per established cleaning procedures
Electronic Assembly Tech
SmallHD
03.2023 - Current
- Complete basic monitor assemblies using hand tools including screwdrivers, pliers, nut drivers, and torque drivers
- Assembling parts and components per assembly instructions
- Building various subassemblies to ensure an efficient process and proper component fitting
- Clean all parts per established cleaning procedures
- Perform regular tests and inspections to ensure product conforms to specifications
- Preparing workstation to be conducive with monitor production and effective work practices
- Receiving and unpacking materials needed to complete daily assigned assemblies
- Maintain all documentation for the purpose of auditing
Delivery Driver
Instacart
06.2022 - 03.2023
- Maintained excellent punctuality, customer service, and efficiency, receiving top ratings
Call Center/Dispatcher
Eagle Transport Corporation
02.2022 - 06.2022
- Responsible for communicating with drivers and customers
- Answer calls from customers and building loads for delivery
- Operate multiple screens for different applications
- Reroute drivers when inventory at stores are full
- Assist drivers with inventory
Call Center Representative
Sustainable Pest Systems
09.2021 - 02.2022
- Collect payment or update payment in computer systems
- Resolve conflict quickly and efficiently
- Knowledgeable about products and services available to help assist customers
Customer Service Agent
Southwest Airlines
07.2007 - 05.2021
- Resolved multiple customer requests, questions and complaints by analyzing individual situation and determining best use of resources
- Provided customer assistance at the ticket counter and gate areas by issuing tickets, checking baggage and answering questions
- Verified identification and travel documents to efficiently board passengers for on-time departure
- Operated PA systems to make announcements regarding flight activity
- Provided follow through on all calls with confirmation and dissemination of requested information
- Provided high level of customer service to each person by engaging customers and using active listening and interpersonal skills
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Education
High School Diploma -
Calloway County High School
Murray, KY05.1995
Skills
- Customer service
- Computer literacy
- Time management
- Microsoft word
- Communication skills
- Complaint resolution
- Testing Procedures
- Product Inspection
Timeline
Quality Control Technician
SmallHD
06.2023 - Current
Electronic Assembly Tech
SmallHD
03.2023 - Current
Delivery Driver
Instacart
06.2022 - 03.2023
Call Center/Dispatcher
Eagle Transport Corporation
02.2022 - 06.2022
Call Center Representative
Sustainable Pest Systems
09.2021 - 02.2022
Customer Service Agent
Southwest Airlines
07.2007 - 05.2021
High School Diploma -
Calloway County High School
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