LOTISA SCOTT
Bridgman,MI
Summary
Experienced and talented business owner with exceptional skills in marketing, customer service, and facility oversight. Possesses over 30 years of industry experience and is highly effective at working with people at all levels within an organization.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Cosmetologist
The Spa at Harbor Shores
12.2022 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Owner
VIP Hair Studio
06.1992 - Current
- Managed day-to-day business operations
- Consulted with customers to assess needs and propose optimal solutions
- Trained and motivated employees to perform daily business functions
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Created and monitored promotional approaches to increase sales and profit levels
- Reconciled daily sales, returns, and financial reports in QuickBooks
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Coordinator
Poor People’s Campaign
04.2021 - 12.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
Customer Service Representative
Whirlpool Corporation
03.2016 - 02.2017
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reduced call resolution time through efficient problem-solving and communication skills.
Education
No Degree - Business Administration
Davenport Business College
Kalamazoo, MIHigh School Diploma -
Berrien Springs High School
Berrien Springs, MICosmetologist - Cosmetology
St. Joseph Beauty College
St. Joseph, Michigan11.1992
Skills
- Customer Relations
- Business Development
- Client Service
- Verbal and Written Communication
- Staff Training
- Hiring and Staffing
- Budget Development
- Contract Negotiation
Certification
Mental health first aid certification
Accomplishments
- Supervised a team of 15 staff members
- Recipient of Whirlpool Corporation Small Business Award in 2010
- Recipient of Cornerstone Chamber of Commerce Business Growth Award
- Featured in articles for Second Wave Online Magazine (2013), Herald Palladium (2003 & 2009), and Business Concepts Magazine (2003)
Timeline
Cosmetologist
The Spa at Harbor Shores
12.2022 - Current
Coordinator
Poor People’s Campaign
04.2021 - 12.2023
Customer Service Representative
Whirlpool Corporation
03.2016 - 02.2017
Owner
VIP Hair Studio
06.1992 - Current
No Degree - Business Administration
Davenport Business College
High School Diploma -
Berrien Springs High School
Cosmetologist - Cosmetology
St. Joseph Beauty College
Mental health first aid certification
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