LOTOYA ATKINSON
San Pablo,CA
Summary
Resilient HVAC Service Manager with 10+ years of experience leading cross-functional teams to drive operational excellence and achieving business goals with a focus in the service industry. Relentless in identifying key issues, evolving existing strategies, designing and launching business processes to promote organizational efficiency and effectiveness. Multifaceted leader with a proven track record of delivering high impact projects at scale. Equipped with a solid foundation of education having a master's degree in Business Administration majoring in Management Information Systems. Ready to assume partnership with senior leadership, armed with a wealth of experience and a visionary approach to navigating the intricacies of ambiguity and handling multiple priorities.
Overview
15
15
years of professional experience
Work History
HVAC Commercial Service Manager
Carrier Corporation
San Leandro, CA, ca
02.2023 - Current
- Lead a team of technicians and Service Operations Supervisors in the daily operations and maintenance of HVAC & Refrigeration systems varying in size and scale.
- Spearheaded the Blue Edge Technology project to enhance customer experience for HVAC and refrigeration.
- Collaborate with sales, stakeholders and vendors and exceed annual revenue above 23 million.
- Fostered strong relationships with clients through exceptional account management and attentive customer care for over 300 customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Drove significant cost savings initiatives without compromising quality or delivery timelines.
- Implemented key performance indicators to track departmental progress, leading to improved results in multiple areas.
- Organized monthly team meetings to discuss goals, challenges, successes, fostering a culture of continuous improvement within the commercial services division.
- Developed effective team training programs, resulting in increased performance and productivity.
- Ensured compliance with industry regulations, maintaining meticulous documentation on all services performed and safety protocols followed.
- Conducts frequent onsite visits and audits to ensure compliance.
Executive Vice President (Board Member/Volunteer))
Evergreen Home Owner Association
San Pablo, CA
08.2020 - Current
- Signing checks, leases, contracts, stock certificates and other legal documents
- Manage and review bids for multiple maintenance. repair and renovation projects, including the HVAC units for the common areas
- Overseeing creation of annual budget and financial expenditures for 81 properties
- Established and maintained strong relationships with home owners, vendors and strategic partners.
- Monitored key business risks and established risk management procedures.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Transportation Program Manager
LAZ Parking LLC
Oakland, CA
01.2019 - 02.2023
- Led comprehensive account management for client Kaiser Permanente transportation and facilities services.
- Monitored and analyzed performance metrics to identify areas of improvement.
- Spearheaded integration of Advanced Building Automation System, optimizing HVAC operations and reducing energy cost by 22%.
- Implemented preventative maintenance programs for commercial fleet.
- Made cost effective vehicle vendor recommendations and reduced overall fleet maintenance cost by 28% at local repair facilities.
- Collaborate with Engineers to ensure facilities HVAC systems and buildings are in compliance with operational standards.
- Amplify organizational quality standards by delivering 100% quality each year.
- Developed and implement strategies to improve operational efficiency and reduce costs such as GPS Technology, dispatch software and Facilities Management System.
- Developed and implemented CRM strategies to improve customer service and satisfaction.
- Created and implemented best in class safety plan and conducted quarterly safety meeting.
- Responsible for hiring, training, developing, and managing overall performance of transportation personnel.
- Worked with Human Resource Department and others to develop effective compliance-training programs, including appropriate introductory training for new employees as well as ongoing staff development.
HVAC Dispatch and Service Manager
ACME Pacific Repairs
Fremont, CA
01.2018 - 01.2019
- Led Service and Dispatch department of 16 Technicians and support staff.
- Ensured timely completion of projects and high-quality workmanship.
- Increased repeat business by fostering over 200 strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Met with customers to discuss service needs and offer available solutions.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Developed preventative maintenance plans, general maintenance procedures and inspection protocols on HVAC and refrigeration equipment.
- Documented fleet maintenance dates, details of repairs and upgrades performed.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Implemented innovative team-building activities resulting in improved morale, communication, and productivity among service and dispatch teams.
- Provided comprehensive training to technicians on best practices for job safety, ensuring adherence to industry standards and minimizing workplace hazards.
- Responsible for recruitment, retention, discipline and performance of technicians and support staff.
Operations Manager
Wisynco Group Limited
Spanish Town, Jamaica
06.2009 - 12.2014
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised 20 operations staff and kept employees compliant with company policies and procedures.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Education
Master’s - Business Administration: Management Information System
Lincoln University
Oakland, CA05.2017
Bachelor’s Degree - Business Administration: Accounting and Marketing
University of Technology
Kingston, Jamaica05.2009
Skills
- Field Service Management Software such as ServiceMax, Salesforce Field Service, Service Fusion
- Project Management
- Key Performance Indicators
- Sales & Negotiation
- Six Sigma Black Belt Certification
- DOT
- Labor Union
- Forecasting & Budgeting
- Accounting & Costing Principles
- Leadership
- Financial Management
- Business Process management
- Policy Development and Interpretation
- Staff Training and Development
- Interpersonal Skills
- Write, Speak, and Present Effectively
- Google/ Microsoft Office Applications including Excel, Sheets, Access, and PowerPoint
Timeline
HVAC Commercial Service Manager
Carrier Corporation
02.2023 - Current
Executive Vice President (Board Member/Volunteer))
Evergreen Home Owner Association
08.2020 - Current
Transportation Program Manager
LAZ Parking LLC
01.2019 - 02.2023
HVAC Dispatch and Service Manager
ACME Pacific Repairs
01.2018 - 01.2019
Operations Manager
Wisynco Group Limited
06.2009 - 12.2014
Master’s - Business Administration: Management Information System
Lincoln University
Bachelor’s Degree - Business Administration: Accounting and Marketing
University of Technology
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