Lotoya Mortley
Alpharetta,GA
Summary
Experienced and detail-oriented professional with a strong background in strategic planning, cost optimization, and team leadership. Demonstrated success in developing effective strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, enabling motivation and leadership of teams to success. Highly organized, proactive, and results-oriented, with a proven track record in financial management, organizational development, and operational excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
DIRECTOR OF OPS
Datavant (fka Ciox Health)
01.2021 - Current
- Oversaw the management of onshore and offshore operations in India's Central Operations, specifically focused on streamlining the data entry process for releasing patient information
- Analyze status reporting and performance as reported by the Business Partner.
- Monitored customer feedback regularly to improve customer experience.
- Developed and implemented strategic plans to ensure organizational goals were met.
- Formulated long-term objectives while managing day-to-day operations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Collaborated with stakeholders to identify areas for improvement and develop strategies for growth
SR. MANAGER OF OPS
Ciox Health(fka Healthport)
06.2019 - 01.2021
- Manage staff/direct reports for shared services with dotted-line responsibility for Business Partner management
- Participates in development stakeholder meetings regarding software updates and releases
- Identify issues with Business Partner performance, holding Business Partner accountable for results
- Analyzed data from various sources to identify trends and make actionable recommendations for improvement.
- Established performance metrics to monitor progress towards organizational goals and objectives.
- Provided strong leadership to enhance team productivity and morale.
- Oversee employee management to include, hiring, training, motivating, coaching, developing, disciplining, and terminating of associates within the reporting structure.
REGIONAL MANAGER OF OPS
Ciox Health (fka Healthport)
10.2015 - 06.2019
- Managed the remote Release of Information team that processed requests for health systems across the United States
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Identified and addressed customer complaints in a timely and professional manner.
- Enforced compliance with corporate policies and procedures.
- Reviewed financial statements from each location regularly and provided feedback for cost control initiatives.
- Collaborated with senior management to set and achieve district goals.
ASSISTANT VICE PRESIDENT OF OPERATIONS
Healthport (fka Smart Document Solutions)
03.2014 - 10.2015
- Worked closely with Regional Managers, and VPOs with training, coverage, and daily/weekly cadences across various states
- Ensure all departments follow contractual turnaround and SOP.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Identified areas for improvement in processes, procedures, workflows., and developed solutions accordingly.
- Monitored customer relationships to ensure compliance with contractual obligations.
- Developed and monitored key performance indicators for tracking operational success.
- Resolved customer service issues in a timely manner while maintaining positive relationships with clients.
- Demonstrated leadership by driving operational excellence and ensuring exceptional customer satisfaction through team management. Actively participated as a representative for the business unit in both client-facing meetings and internal company initiatives, contributing to overall business development.
DISTRICT MANAGER OF OPS
HealthPort (fka Smart Document Solutions)
11.2007 - 03.2014
- Managed Release of Information for 14 health systems, and 35 clinic offices
- Mentor hourly staff and supervisor team for further professional development
- Responsible for P&L management ($4M+)
- Oversee the safeguarding of patient records and ensuring compliance with HIPAA standards
- Own the management of patient health records
- Contributed to project teams and committees, actively promoting operational strategies and initiatives.
- Lead continuous improvement efforts to better business results
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
SERVICE SPECIALIST
Smart Document Solutions (SDS)
06.2005 - 11.2007
- Assisted DMO and VPO with various tasks
- Handled data entry, and performed data entry depositions, trials/court appearances, and front desk across various health systems and clinics in South Florida.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
ROI SPECIALIST
Smart Document Solutions (SDS)
04.2004 - 06.2005
- Worked at ADPI IBS company processing IBS requests
- Handled data entry, performed data entry depositions, trials/court appearances, and front desk
- Managed high volume of medical record requests, effectively prioritizing tasks while maintaining accuracy and timeliness.
Education
Associate of Applied Science - Business Administration And Management
Broward College
01.2020
Skills
- Contract Management
- Staff Management
- Business Administration
- Staff Development
- Budget Control
- Business Planning
- Project Coordination
- People Management
- Hiring and Retention
- Operations Management
- Hiring and Onboarding
- Quality Assurance
Certification
Business Management and Business Operations, Broward College, 2020
Timeline
DIRECTOR OF OPS
Datavant (fka Ciox Health)
01.2021 - Current
SR. MANAGER OF OPS
Ciox Health(fka Healthport)
06.2019 - 01.2021
REGIONAL MANAGER OF OPS
Ciox Health (fka Healthport)
10.2015 - 06.2019
ASSISTANT VICE PRESIDENT OF OPERATIONS
Healthport (fka Smart Document Solutions)
03.2014 - 10.2015
DISTRICT MANAGER OF OPS
HealthPort (fka Smart Document Solutions)
11.2007 - 03.2014
SERVICE SPECIALIST
Smart Document Solutions (SDS)
06.2005 - 11.2007
ROI SPECIALIST
Smart Document Solutions (SDS)
04.2004 - 06.2005
Associate of Applied Science - Business Administration And Management
Broward College
Business Management and Business Operations, Broward College, 2020
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