Summary
Overview
Work History
Education
Skills
Professional Statement
Timeline
Generic

LOTRICIA D. LEWIS - MRHM, SHRM-CP

Euless,,TX

Summary

Professional Summary


Strategic and results-driven Human Resources Professional with a strong background in Leave of Absence, Employee Relations, HR investigations, talent acquisition, leadership development, and compliance. Proven ability to drive employee engagement, training programs, and process improvements that contribute to organizational success.

Overview

11
11
years of professional experience

Work History

Human Resource Generalist II

Avancez Assembly
05.2022 - Current
  • Conducts and participates in all phases of local HR investigations, developing investigation plans, conducting fair, neutral, and timely investigations in accordance with UAW CBA, company policies and procedures and federal/state regulations.
  • Oversee employee relations matters by ensuring policy interpretations for supervisors and managers in demonstrating the ability to handle employee conflict resolutions, disciplinary action and/or termination.
  • Advises and trains supervisors and managers in best employee relations practices and strategies.
  • Initiates, conducts, and participates in professional and social events to promote employee participation and boost morale.
  • Manages and represents the company in the Unemployment investigations and hearings.
  • Develops and maintains relationships with management and employees to improve work relationships, build morale, and increase productivity and retention.
  • Collaborates with the Human Resource Managers and serves as a backup in their absence.
  • Oversee the Leave of Absence (LOA) process, providing management with data-driven decisions regarding FMLA, LOA, Workers' Compensation, and Unemployment Dispute Investigations, supported by HR metrics.
  • Assists with developing and implementing HR strategies and initiatives aligned with the overall business strategy.
  • Created a manager training program to include conflict management, effective communication and effective leadership and other management related courses that reduced the number of employee complaints by 20%.
  • Created and manages an effective onboarding tracking system for the conversion of temporary to permanent employees to ensure that all required documentation is received at the time of conversion.
  • Provides training and makes necessary recommendations to develop managers providing growth opportunities.
  • Establishes and maintains relationships with local colleges, universities, and organizations; representing the company for career/job fairs and developmental opportunities to acquire qualified candidates to reduce turnover which resulted in a partnership with Tarrant County Re-entry Paid Internship Program.

Human Resource Generalist

Key Bank
06.2016 - 05.2022
  • Provided Human Resource services in recruiting, onboarding, offboarding, mentorship, program development, event planning, diversity, equity and inclusion, employee relations and policy and procedure development.
  • Conducted open enrollment and other benefits related programs.
  • Spearheaded the KEEP (Key Employee Engagement Program) to prioritize continued professional development.
  • Supported the Diversity, Equity, and Inclusion processes to ensure a well-rounded environment and active involvement.
  • Performed employee relations functions by acting as a liaison between employees and upper manager in conflict resolution cases.
  • Recruited and conducted interviews to create a pipeline of quality candidates for vacant entry-level/intern positions.
  • Coordinated monthly employee merit and performance-based recognition which increases intrinsic motivation across teams.
  • Initiated professional and social events to positively affect and sustain staff morale and engagement.
  • Established relationships with local colleges to increase the funnel of local qualified candidates for annual internships.
  • Developed, implemented, and evaluated productivity pilot programs and revision of policies/procedures.
  • Analyzed the department’s productivity and overall efficacy to offer recommendations to senior management.

Human Resource Support Specialist

H&R Block
09.2014 - 06.2016
  • Charged with the timely and accurate resolution of customer care cases while utilizing Human Resource system transactions.
  • Utilize various data sources to properly analyze and document complex issues and provide situational and resolution reports to all involved.
  • Conducted 50+ phone screening interviews weekly to identify candidates for entry and mid-level positions.
  • Streamlined the interviewing process by maintaining continuous communication regarding candidates.
  • Utilized various recruitment strategies and tools to attract qualified talent for positions in 15+ branches citywide.
  • Facilitated I-9 verification for all newly hired employees and performing onboarding functions as well.
  • Processed prior period adjustments, compensation/payrolls, and other HR systems transactions.

Education

SHRM-CP Certification -

Society Human Resource Management
06.2024

Employee Relations & Investigations Certification -

Black In HR
11.2023

Masters Human Resource Management -

Keller Graduate School of Management
Kansas City
05.2014

Bachelor of Arts - Business Management

Park University
Parkville, MO
05.2006

Skills

  • Leave of Absence Management
  • Employee Relations Strategy & Policy Development
  • HR Investigation & Conflict Resolution
  • Leadership Training & Development
  • Employee Engagement & Retention
  • Talent Acquisition & Onboarding
  • Data Analysis & HR Metrics
  • Unemployment Hearings & Workforce Planning
  • Compliance with Federal & State Regulations

Professional Statement

Strategic and results-driven Human Resources Professional with a strong background in Leave of Absence, Employee Relations, HR investigations, talent acquisition, leadership development, and compliance. Proven ability to drive employee engagement, training programs, and process improvements that contribute to organizational success.

Timeline

Human Resource Generalist II

Avancez Assembly
05.2022 - Current

Human Resource Generalist

Key Bank
06.2016 - 05.2022

Human Resource Support Specialist

H&R Block
09.2014 - 06.2016

SHRM-CP Certification -

Society Human Resource Management

Employee Relations & Investigations Certification -

Black In HR

Masters Human Resource Management -

Keller Graduate School of Management

Bachelor of Arts - Business Management

Park University

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LOTRICIA D. LEWIS - MRHM, SHRM-CP
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