LOTTE MILLER
Crete,IL
Summary
Highly skilled in analytical thinking, effective communication, and collaborative teamwork. Proven track record of swiftly adapting to new environments. Enthusiastic about making valuable contributions to both restorative and team success while continuously enhancing professional skills. Positive attitude and unwavering commitment to ongoing learning and growth, poised to excel and assist in any challenges that arise.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
05.2024 - 09.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Coaching Assistant
Governors State University
08.2023 - 02.2024
- Developed and implemented training drills to improve team cohesiveness and performance.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Advised head coach on discipline, performance, and other decision-making areas.
- Built positive and productive relationships with parents of student athletes.
- Provided valuable input on player development, assisting with the identification of areas for improvement and potential growth opportunities.
- Demonstrated high level of respect for opponents, officials, and facilities.
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Ensured timely communication with parents regarding player progress, upcoming events, and any concerns or issues that arose during the season.
- Mentored younger less experienced athletes by providing guidance encouragement advice navigating challenges inherent competitive sports.
Bakery Sales Associate
Walts Food Centers
07.2022 - 08.2023
- Resolved customer complaints quickly and efficiently while maintaining a professional demeanor.
- Assisted in creating attractive displays for the bakery section to drive sales and boost revenue.
- Utilized knowledge of food safety regulations to ensure all products were stored properly and maintained freshness standards.
- Trained new employees on proper baking techniques and customer service protocols.
- Demonstrated strong organizational skills by stocking shelves with bakery items, tracking inventory, and restocking when necessary.
- Developed excellent communication skills while interacting with customers to answer questions and address any concerns they had.
- Managed multiple tasks simultaneously including taking orders from customers over the phone or online ordering systems.
- Maintained cleanliness of work area and equipment throughout shift to comply with health codes.
- Prepared sales slips and sales contracts.
Sales Floor Associate
Hibbett Sporting Goods
05.2020 - 08.2020
- Greet customers and ascertain what each customer wants or needs.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Ticket, arrange and display merchandise to promote sales.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
Education
Master of Arts - Criminal Justice
Governors State University
University Park, IL12.2023
Bachelor of Arts - Criminal Justice
Governors State University
University Park, IL05.2022
Associate of Arts - General Studies
Parkland College
Champaign, IL05.2020
High School Diploma -
Harrisburg High School
Harrisburg, IL05.2018
Skills
- Communication
- Organization
- Professionalism
- Multi-Tasking
- Adaptable
- Integrity and Empathy
- Time Management
- Critical Thinking and Active Listening
- Problem-Solving
- Self-awareness
- Conflict de-escalation
- Crime Prevention
Timeline
Assistant Store Manager
Dollar Tree
05.2024 - 09.2024
Coaching Assistant
Governors State University
08.2023 - 02.2024
Bakery Sales Associate
Walts Food Centers
07.2022 - 08.2023
Sales Floor Associate
Hibbett Sporting Goods
05.2020 - 08.2020
Master of Arts - Criminal Justice
Governors State University
Bachelor of Arts - Criminal Justice
Governors State University
Associate of Arts - General Studies
Parkland College
High School Diploma -
Harrisburg High School
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