Lottie (Lorrie) Thomas
Peabody,MA
Summary
Compassionate and detail-oriented Medical Assistant with hands-on experience in patient intake, clinical procedures, and medical documentation. Strong background in healthcare support, patient communication, and maintaining efficiency in fast-paced clinical environments. Certified with proven ability to provide high-quality care while supporting providers and office operations.
Overview
2024
2024
years of professional experience
Work History
Certified Nursing Assistant
Guardian Angels Senior Services
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
- Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
Certified Nursing Assistant
Brightviewseniorliving
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Alzheimer’s and Dementia training
- Alzheimer’s and Dementia Ward
- Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
- Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Certified Nursing Assistant
Lighthouse Nursing Agency
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Alzheimer’s and Dementia training
- Alzheimer’s and Dementia ward
Administrative Assistant
Bass River Inc.
09.2022 - 07.2023
- Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
- Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
- Established key performance indicators for each location, tracking progress towards organizational objectives regularly.
- Evaluated operational procedures regularly to identify inefficiencies or redundancies requiring immediate attention.
Multi-Unit Manager
H&r Block
03.2013 - 04.2022
- Performed routine laboratory tests, delivering timely results to support diagnosis and treatment plans.
- Monitored inventory levels of medical supplies, facilitating timely reordering to maintain operational readiness.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Oversaw daily operations across multiple locations, ensuring adherence to company policies and standards.
- Implemented training programs for staff, enhancing team performance and service quality.
- Analyzed financial reports to identify trends, driving strategic initiatives for profitability improvement.
- Coordinated scheduling and staffing needs, optimizing resource allocation across units.
- Developed and maintained strong client relationships, fostering customer loyalty and satisfaction.
- Streamlined operational processes, reducing inefficiencies and improving workflow effectiveness.
- Led regular performance reviews, providing constructive feedback to enhance employee development.
- Monitored compliance with regulatory requirements, ensuring risk mitigation across all locations.
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Implemented effective inventory management systems to minimize waste while ensuring adequate stock levels were maintained at all times.
- Fostered collaborative relationships with key stakeholders in the community, creating a positive brand image for all locations.
Certified Nursing Assistant
Jesmond Nursing Home
05.2011 - 06.2021
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored patient vital signs and reported changes to nursing staff.
- Maintained cleanliness and safety of patient environments to support health standards.
- Documented patient care activities accurately in electronic health records system.
- Supported nursing team with routine tasks, enhancing workflow efficiency.
- Communicated effectively with patients and families regarding care plans and procedures.
- Collaborated with healthcare professionals to ensure cohesive patient care experience.
- Participated in training sessions to develop skills in caregiving and safety protocols.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
Medical Assistant
Essex Medical Associates
03.2014 - 04.2016
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Assisted healthcare providers with patient examinations and procedures, ensuring smooth workflow and patient comfort.
- Educated patients on medication usage, health management, and preventive care strategies to enhance understanding.
- Scheduled appointments and coordinated follow-ups to optimize clinic efficiency and patient satisfaction.
- Collaborated with multidisciplinary teams to streamline patient care processes and improve service delivery.
- Trained new staff on office protocols and procedures, fostering a collaborative work environment for enhanced care delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Education
Medical Assistant -
Medical Professional Institute
MaldenGED -
PVMHS
Peabody, MACNA -
American Red Cross
PeabodySkills
Patient care
Cover Letter
Lorrie Thomas
Peabody, MA 01960
(978) 996-0084
lsweeney216@aim.com
Dear Hiring Manager,
I am writing to express my interest in the Medical Assistant position with your practice. With a Medical Assisting Certificate, hands-on clinical experience, and a strong background in patient care and administrative support, I am confident in my ability to contribute positively to your healthcare team.
During my time as a Medical Assistant at Essex Medical Associates, I gained experience performing patient intake, recording vital signs, administering EKGs, and assisting with medical records, billing, and coding. I worked closely with providers to ensure smooth clinical workflows while prioritizing patient comfort, confidentiality, and compassionate care. My experience in fast-paced medical environments strengthened my attention to detail and my ability to remain calm, efficient, and empathetic under pressure.
In addition to my clinical background, my current role as an Office Manager has further developed my organizational, communication, and multitasking skills. Managing confidential information, coordinating schedules, and supporting both staff and clients have reinforced my ability to maintain accuracy, professionalism, and compliance—skills that directly translate to a clinical setting.
I am deeply committed to patient-centered care and take pride in creating a welcoming, supportive environment for every individual I assist. I would welcome the opportunity to bring my clinical skills, strong work ethic, and compassionate approach to your practice.
Thank you for your time and consideration. I look forward to the opportunity to discuss how my experience and dedication can support your team and your patients.
Sincerely,
Lorrie Thomas
Timeline
Administrative Assistant
Bass River Inc.
09.2022 - 07.2023
Medical Assistant
Essex Medical Associates
03.2014 - 04.2016
Multi-Unit Manager
H&r Block
03.2013 - 04.2022
Certified Nursing Assistant
Jesmond Nursing Home
05.2011 - 06.2021
Certified Nursing Assistant
Guardian Angels Senior Services
Certified Nursing Assistant
Brightviewseniorliving
Certified Nursing Assistant
Lighthouse Nursing Agency
Medical Assistant -
Medical Professional Institute
GED -
PVMHS
CNA -
American Red Cross