Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lottiette Ridley

Sandy Springs,GA

Summary

Dynamic and dedicated professional with extensive experience at Unifi Aviation, excelling in customer service and teamwork. Proven ability to streamline processes and enhance passenger comfort, ensuring timely assistance for special needs travelers. Skilled in problem-solving and maintaining high safety standards, contributing to a positive airport environment.

Overview

2026
2026
years of professional experience

Work History

Retail Sales Associate

CAC
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
  • Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
  • Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
  • Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
  • Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
  • Upheld strict compliance with security protocols while escorting passengers through secure areas of the airport.
  • Transported over Number passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
  • Contributed to a positive airport environment by consistently maintaining a professional demeanor and engaging in respectful communication.
  • Supported airline operations by promptly responding to gate assignment changes and adapting to schedule adjustments.
  • Facilitated smooth travel experiences by providing exceptional customer service and addressing individual needs.
  • Demonstrated sensitivity to diverse populations, treating all passengers with dignity and respect regardless of their physical limitations or cultural backgrounds.
  • Promoted a culture of safety by properly maintaining equipment, reporting any issues or damages immediately, and adhering to established safety guidelines in all aspects of work performance.
  • Located and read airport monitors to determine arrival and departure information.
  • Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
  • Consistently met high standards of professionalism, adhering strictly to company dress code and grooming policies while representing employer brand positively in public spaces.
  • Accurately documented each assisted passenger''s information, maintaining organized records and ensuring timely billing of services rendered.
  • Ensured timely boarding for passengers with disabilities, carefully navigating through crowded terminals.
  • Guaranteed safe transportation between gates by expertly navigating the complexities of airport layout while maneuvering wheelchairs with precision.
  • Provided clear directions and guidance for visually impaired travelers, offering personalized attention throughout their journey.
  • Effectively communicated pertinent information regarding wheelchair users'' needs to relevant airline personnel, ensuring proper accommodations were made available on flights.
  • Escorted handicapped passengers from terminal to aircraft.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Wheelchair Agent/UCM

Unifi Aviation
08.2018 - Current
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
  • Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.
  • Maximized efficiency through punctual attendance at assigned gates, preparedness for incoming flights, and rapid response to last-minute changes in plans or priorities.
  • Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
  • Skillfully managed multiple wheelchair requests during peak travel times, guaranteeing prompt assistance for all passengers in need.
  • Upheld strict compliance with security protocols while escorting passengers through secure areas of the airport.
  • Transported over Number passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
  • Contributed to a positive airport environment by consistently maintaining a professional demeanor and engaging in respectful communication.
  • Supported airline operations by promptly responding to gate assignment changes and adapting to schedule adjustments.
  • Facilitated smooth travel experiences by providing exceptional customer service and addressing individual needs.
  • Demonstrated sensitivity to diverse populations, treating all passengers with dignity and respect regardless of their physical limitations or cultural backgrounds.
  • Promoted a culture of safety by properly maintaining equipment, reporting any issues or damages immediately, and adhering to established safety guidelines in all aspects of work performance.
  • Located and read airport monitors to determine arrival and departure information.
  • Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
  • Consistently met high standards of professionalism, adhering strictly to company dress code and grooming policies while representing employer brand positively in public spaces.
  • Accurately documented each assisted passenger''s information, maintaining organized records and ensuring timely billing of services rendered.
  • Ensured timely boarding for passengers with disabilities, carefully navigating through crowded terminals.
  • Guaranteed safe transportation between gates by expertly navigating the complexities of airport layout while maneuvering wheelchairs with precision.
  • Provided clear directions and guidance for visually impaired travelers, offering personalized attention throughout their journey.
  • Effectively communicated pertinent information regarding wheelchair users'' needs to relevant airline personnel, ensuring proper accommodations were made available on flights.
  • Escorted handicapped passengers from terminal to aircraft.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Education

Associate Of Applied Business - Business Management

America Continental
Atlanta, GA
08.2005

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Customer assistance
  • Time management
  • Retail sales
  • Flexible schedule
  • Product knowledge

Timeline

Wheelchair Agent/UCM

Unifi Aviation
08.2018 - Current

Retail Sales Associate

CAC

Associate Of Applied Business - Business Management

America Continental

Similar Profiles

CREATE PROFILE
Lottiette Ridley