Lotus Marshall
Huntsville,AL
Summary
Energetically contributed to American Eagle Outfitters' team success through expert retail management and outstanding customer service. Leveraged time management and display building skills to enhance shopping experiences, significantly boosting customer satisfaction. Excelled in creating engaging merchandise displays and fostering strong customer relationships, demonstrating a blend of creative arts and team support abilities.
Overview
3
3
years of professional experience
Work History
Sales Lead
American Eagle Outfitters, Inc
Huntsville, Alabama
11.2024 - Current
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
- Recommended, selected, and located merchandise based on customer desires.
- Built relationships with peers and upper management to drive team success.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Organized stockroom shelves, racks, and bins according to store layout and product categories.
- Handled returns and exchanges according to company policies.
Cashier
New Orleans Lunchbox
Huntsville, AL
09.2023 - 11.2023
- Performed opening and closing procedures, such as counting the cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Helped customers locate merchandise, and answered questions about products.
- Arranged and restocked displays and merchandise racks to maintain the store's appearance.
- Developed strong customer relationships to support satisfaction and loyalty.
Sales Associate
American Eagle Outfiters
Huntsville, AL
06.2022 - 01.2023
- Greeted customers warmly and offered assistance
- Kept work area clean, organized and free of clutter at all times
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Organized merchandise displays to promote higher levels of customer engagement
- Built relationships with potential customers by providing helpful advice on product selection
- Encouraged customers to make additional purchases and suggested relevant items
Education
Associate in Applied Science (A.A.S.) - Psychology
Calhoun Community College
Huntsville, AL12-2025
Skills
- Cleaning and sanitizing
- Retail Management
- Accurate money handling
- Time management skills
- Team support and assistance
- Display building
- Task prioritization
- Creative Arts
References
References available upon request
Timeline
Sales Lead
American Eagle Outfitters, Inc
11.2024 - Current
Cashier
New Orleans Lunchbox
09.2023 - 11.2023
Sales Associate
American Eagle Outfiters
06.2022 - 01.2023
Associate in Applied Science (A.A.S.) - Psychology
Calhoun Community College
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