Lou Arano

Owner and operator of All Around Auto Glass

Customer Service representative Processing insurance claims

Sales representative reaching out to insurance agencies to serve their office with any auto glass installations for their policy holders

Collecting fleets with companies having multiple vehicles for any auto glass installations and repairs

Over viewing parts department receiving and returning windshields or any other parts need for auto glass repair

Scheduling customers with time and date for repairs or installation recovering all information of clients as in vehicle location to give best time and date for technicians arrival

Making sure I give the best customer serves to a future clientele by building a friendly relationship between glass shop and customers

Auto Glass Technician

Receiving parts over viewing parts to make sure they were correct parts and brands as customer requested

Reaching out to customers in a timely matter as appointments were made making sure customers were aware technician was on route

Pre-inspection of vehicles to assure customer acknowledgement of existing damage

Properly installing windshield with correct tools

And proper materials as needed to complete installation safely correctly

Making sure we gave out the best customer service and informing customers with rules of

Timing finalizing install

Customer service representative

Processing insurance claims with customer and

Receiving all vehicle information as VIN number year make and model to order the exact correct part for proper installation as in repairing or replacing customer windshield

Reaching out to multiple vendors to seek correct part and the availability for the shop and customer

Scheduling customer and routing technician for installation date

Installing windshield with care of customer vehicles at the same time giving great customer service

Maintaining shop appearance inside and out

Returning parts if needed and making sure credit is received