Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LUIS CAPELLA

STAMFORD

Summary

Dynamic Motor Carrier Specialist with a proven track record excelling in problem-solving and teamwork. Enhanced operational efficiency through streamlined processes and superior customer service, achieving significant improvements in client satisfaction. Skilled in documentation and recordkeeping, I foster strong relationships while ensuring compliance with federal and state regulations.

Overview

34
34
years of professional experience

Work History

Motor Carrier Specialist/Team Leader

Exela Technologies/Novitex/Pitney Bowes Management
08.2003 - 05.2025
  • Process motor carrier filings and maintained scheduled cancellations of the electronic and paper filings.
  • Collected, arranged, and input information into database system.
  • Developed strong relationships with client(General Star Indemnity/Genesis Underwriting Management), providing excellent customer service and support.
  • Assisted in the development of policies and procedures to improve overall operations quality.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Ensured compliance with federal regulations regarding laws, changes of requirements, weight limits, and hazardous materials handling.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
  • Assisted in training new team members on safety protocols and operational procedures.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.
  • Devised and implemented processes and procedures to streamline operations.
  • Facilitated regular team meetings to align objectives, resolve conflicts, and drive strategic initiatives.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Streamlined internal processes, reducing project completion times and increasing overall efficiency.
  • Assisted with client debt collections and settlements.
  • Supervised various positions including file clerks, claims/underwriting administrative assistants, reception, scanning personnel and temporary staffing.

SEC Research Analyst

Pitney Bowes Management Services
03.1997 - 08.2003
  • Created and maintained database to store research data for clients Donaldson, Lufkin & Jeanrette/Credit Suisse First Boston.
  • Streamlined data collection processes, significantly reducing time spent on manual data entry and improving overall efficiency.
  • Collected and analyzed data/report from variety of sources to create detailed market research reports for investment bankers.
  • Tracked key metrics and developed spreadsheets and data models.
  • Used various market research tools and techniques to gather, analyze and interpret data such as annual, quarterly and prospectus reports.
  • Improved data accuracy by conducting in-depth research and analysis on industry trends and market behavior.
  • Streamlined research processes, reducing turnaround times for project deliverables while maintaining quality standards.
  • Managed late shift independently.

Legal Assistant/File Manager

Litman & Litman Law Firm P.C.
02.1993 - 02.2003
  • Managed case files and maintained organized records for efficient retrieval and analysis.
  • Established a centralized filing system, providing easy access to essential documents for all team members.
  • Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
  • Coordinated meetings and communications between attorneys, clients, and court personnel.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
  • Interviewed clients to obtain information relevant to cases.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Attended court hearings and depositions to take notes and document proceedings.

Intake Coordinator/Data Entry Clerk

Certified Laboratories
07.1991 - 02.1993
  • Enhanced communication between drivers, ensuring sample collections were documented accurately and efficiently.
  • Developed dialogue with departments, standardizing operating procedures in data entry tasks.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Created and maintained data entry logs to track data entry activities.

Education

High School Diploma -

Adlai E. Stevenson HS
Bronx, NY
06-1991

Skills

  • Warehouse management
  • Documentation & recordkeeping
  • Route management
  • Problem-solving
  • Problem-solving abilities
  • Inventory management
  • Multitasking
  • Critical thinking
  • Interpersonal skills
  • Conflict resolution
  • Professionalism
  • Teamwork and collaboration

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Motor Carrier Specialist/Team Leader

Exela Technologies/Novitex/Pitney Bowes Management
08.2003 - 05.2025

SEC Research Analyst

Pitney Bowes Management Services
03.1997 - 08.2003

Legal Assistant/File Manager

Litman & Litman Law Firm P.C.
02.1993 - 02.2003

Intake Coordinator/Data Entry Clerk

Certified Laboratories
07.1991 - 02.1993

High School Diploma -

Adlai E. Stevenson HS

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