Lou Febus
Malverne
Summary
Hospitality Senior Leader with exemplary skills in Guest Services, and Food and Beverage. Energetic professional with engaging personality and service-driven background. Trained in Operations management and Finance. Department Oversight Budget Control Team Leadership Cost Reduction Process Improvements Complete Oversight of Food and Beverage operations for Multiple Properties within NYC. Trained, managed and motivated employees to promote professional skill development. Forecasted sales, allocated resources and managed labor to improve productivity metrics.
Overview
12
12
years of professional experience
1
1
Certification
Work History
NATIONAL CLIENT EXECUTIVE (AREA D.O.O)
Sodexo Magic
01.2023 - Current
- Company Overview: Northeast Lounges
- Implemented operational strategies
- Complete P&L responsibility
- Drove business growth while leading operations, increasing Guest Service scores, & cost alignment
- Northeast Lounges
AREA GENERAL MANAGER
Butler Hospitality
12.2019 - 12.2022
- Company Overview: New York / Chicago
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Managed daily operations of Restaurants, Catering, and Room Service, orchestrating forward-thinking strategies to accomplish profit and expansion goals
- Created and implemented aggressive action plan to address pressing cost control needs
- New York / Chicago
DIRECTOR OF FOOD AND BEVERAGE (EC)
IHG Hotels
02.2018 - 12.2019
- Company Overview: New York, NY
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training
- Developed and implemented strategies to enhance team performance, improve processes and boost results
- Managed food service sales, costs and budget administration to keep operations in line with financial targets
- New York, NY
AREA DIRECTOR OF FOOD & BEVERAGE (EC)
Marmara Hotels
11.2016 - 02.2018
- Company Overview: New York, NY
- Oversight of Food and Beverage Operations for 3 Luxury, Boutique Properties
- Helped train and develop new talent
- Maintained strong leadership team by developing new supervisors from within and motivating success
- New York, NY
DIRECTOR OF FOOD AND BEVERAGE (EC)
Denihan Hospitality
03.2015 - 11.2016
- Company Overview: New York, NY
- Oversight of a $5 million Dollar Food and Beverage operation
- Managed food service sales, costs and budget administration to keep operations in line with financial targets
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences
- Mentored front of house personnel on company policies customer service techniques and professional communication
- New York, NY
FOOD & BEVERAGE MANAGER
The St. Regis Hotel
09.2012 - 02.2015
- Company Overview: New York, NY
- Managed the Food & Beverage Outlets (King Cole Bar, Astor Court, In Room Dining) and Stewarding Department for the St
- Regis New York, while re-obtaining a 5 Star (FORBES) 5 Diamond (AAA) Property status
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Reduced restaurant's annual food and labor costs through proper budgeting, scheduling and management of inventory
- New York, NY
Education
Marketing
St. John's University
Jamaica, NYWine Steward -
American Sommelier Association
New York, NY05.2012
Skills
- Food and Beverage Service
- Health Code Compliance
- Front of House Management
- Menu Pricing and Writing
- Upscale Dining
- P&L Responsibility
Certification
- Certified Sommelier, 2012
- Six Sigma Green Belt, 2009
- Certified Tobacconist, 2006
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
NATIONAL CLIENT EXECUTIVE (AREA D.O.O)
Sodexo Magic
01.2023 - Current
AREA GENERAL MANAGER
Butler Hospitality
12.2019 - 12.2022
DIRECTOR OF FOOD AND BEVERAGE (EC)
IHG Hotels
02.2018 - 12.2019
AREA DIRECTOR OF FOOD & BEVERAGE (EC)
Marmara Hotels
11.2016 - 02.2018
DIRECTOR OF FOOD AND BEVERAGE (EC)
Denihan Hospitality
03.2015 - 11.2016
FOOD & BEVERAGE MANAGER
The St. Regis Hotel
09.2012 - 02.2015
Wine Steward -
American Sommelier Association
Marketing
St. John's University
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