Summary
Work History
Education
Skills
Languages
Timeline
Generic
Lou Toa

Lou Toa

Charlotte,NC

Summary

At Top Hair Braiding, I excelled in client consultations and braiding techniques, enhancing customer satisfaction and retention. My adeptness at appointment scheduling and sanitation practices ensured a professional environment. I actively contributed to salon revenue through upselling and maintained high-quality standards, demonstrating my quick learning ability and commitment to excellence.

Work History

Hair Dresser

Top Hair Braiding
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
  • Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Boosted salon revenue by upselling hair care products and services based on individual client needs.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
  • Consistently met performance targets set forth by the salon management while maintaining high standards of quality workmanship.
  • Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
  • Demonstrated versatility in hairstyling by mastering various techniques for different hair types and textures.
  • Improved client retention rates by establishing trust through thorough consultations before performing any hair treatments or services.
  • Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
  • Answered over Number phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
  • Collaborated with colleagues to create unique hairstyles for special events such as weddings and fashion shows.
  • Educated customers on products to maximize benefits.
  • Distributed business cards outside of salon to generate new business.
  • Answered phone calls and emails to schedule client appointments.

Education

Cc Ma Certificate - Nursing

Stepful
550 West 45th Street, New York, New York 10036
02.2025

Skills

  • Appointment scheduling
  • Cleaning and sanitizing
  • Client consultation
  • Hair extensions
  • Braiding techniques
  • Sanitation practices
  • Outstanding client retention
  • Quick learner
  • Customer education

Languages

French
Native or Bilingual
English
Professional Working

Timeline

Hair Dresser

Top Hair Braiding

Cc Ma Certificate - Nursing

Stepful
Lou Toa