Lou Turlan

• Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
• Strengthened client relationships through regular communication and proactive follow-up on inquiries.
• Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
• Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
• Assisted customers with product selection based on individual needs and preferences.
• Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
• Streamlined processes for improved efficiency, enabling quicker response times to client requests.
• Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
• Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
• Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
• Excelled in meeting sales targets, contributing significantly to the overall success of the team.
• Participated in networking events to establish valuable connections within the industry and community at large.
• Contributed to company growth by identifying new business opportunities and cross-selling services.
• Enhanced team morale through consistent collaboration efforts aimed at fostering a positive work environment.

• Strengthened client relationships through regular communication and proactive follow-up on inquiries.
• Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
• Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
• Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
• Supported company initiatives by actively promoting brand awareness both online and offline.
• Assisted customers with product selection based on individual needs and preferences.
• Streamlined processes for improved efficiency, enabling quicker response times to client requests.
• Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
• Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Provided information regarding charge accounts and loyalty programs.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Answered constant flow of customer calls with minimal wait times.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Delivered prompt service to prioritize customer needs.
• Exhibited high energy and professionalism when dealing with clients and staff.

In this role I play a key part of the business since I am the first point of contact with the customer/patients and responsible for ensuring their experience is a pleasurable one. Needles to say, the challenge is enormous. Nobody wants to be a doctor’s office and therefore it is my job to ensure the transition flows smoothly.
My interaction with our clients is very rewarding. Not everyone is there for an emergency or urgent treatment, many visit are more of routine in nature and I get the opportunity to have insightful conversations. This has sharpened my listening skills as well as my problem and opportunity identifying.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Relationships with clients and up-selling additional services.
• Developed strong relationships with advertisers and negotiated pricing following established procedures.
• Conducted market research to attract clients in new territories.
• Created and presented media and advertising packages to prospective customers.
• Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.
• Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
• Sold non-traditional advertising in niche publications, commercial publications, digital platforms, and direct mail formats.
• Increased sales average and prospecting for new business, including networking events and cold calling.
• Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
• Achieved successful client outcomes by identifying and addressing their unique needs and goals.

• Engaged with customers to effectively build rapport and lasting relationships.

• Drove customer satisfaction by providing recommendations for greenery and flower pairings.
• Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
• Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
• Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.