Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lou Walker

Troy,MO

Summary

Diligent CRC skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Client Relationship Consultant

U.S. Bank
03.2018 - Current
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.

Assistant Manager

Regions Bank
05.2013 - 03.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

High School Diploma -

Holt High School
Wentzville, MO
06.1994

Skills

  • Microsoft PowerPoint
  • Social Media Intelligence
  • Staff Training
  • Sales Expertise
  • Customer Presentations
  • Inbound and Outbound Calling
  • Quality Control
  • Brand Loyalty
  • Customer Complaint Management
  • Complaint Resolution
  • Customer Engagement
  • Customer Correspondence
  • Problem-Solving Ability
  • Typing Proficiency
  • Professional Telephone Demeanor
  • Strategic Sales Knowledge
  • Schedule Mastery
  • Account Opening and Closing
  • International Sales Support
  • Sales and Upselling
  • Data Collection
  • Calm and Professional Under Pressure
  • Product Selection
  • Understanding Customer Needs
  • 10-Key

Accomplishments

  • I was selected as a mentor
  • I was selected for the Pilot Mortgage cross sell program
  • I was nominated for advanced leadership program
  • Top performer in loans, Digitization, and needs met

Timeline

Client Relationship Consultant

U.S. Bank
03.2018 - Current

Assistant Manager

Regions Bank
05.2013 - 03.2018

High School Diploma -

Holt High School

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Lou Walker