Lou Young
Minneapolis,MN
Summary
Dynamic leader skilled in designing compliance frameworks that address deficiencies and enhance operational integrity. Recognized for developing policies that ensure adherence to regulatory standards while fostering a safe, engaged workplace culture. Proven ability to communicate effectively with executive teams and optimize workforce performance.
Overview
13
13
years of professional experience
Work History
Consultant
Mendota Mdewakanton Dakota Tribal Community
01.2025 - Current
- Designed and implemented best-practice compliance frameworks to remediate deficiencies and mitigate operational and financial risk.
- Developed and documented policies, procedures, and internal controls to ensure ongoing compliance with funding requirements, regulatory standards, and Tribal governance expectations.
- Integrated funding and grant management best practices into daily operations, strengthening fiscal accountability, audit readiness, and sustainability.
- Implemented fraud prevention and internal control measures to detect, prevent, and mitigate financial, operational, and compliance risks associated with funding and program administration.
- Conducted organizational and funding compliance audits, identifying gaps and risks to inform corrective action plans.
- Delivered technical guidance and training to leadership and staff for implementing new procedures.
Board Member
Oyate Hotanin
01.2022 - Current
- Oversaw governance and provided strategic guidance for Indigenous-led organization, enhancing cultural preservation and community wellness.
- Supported organizational sustainability through policy oversight and fiduciary responsibilities, ensuring alignment with mission, values, and community priorities.
- Advised on program development and partnerships, strengthening compliance and enhancing accountability.
Director of Licensing and Regulatory Compliance
Longview International Technology Solutions
10.2021 - Current
- Provides oversight, expert consultation and team leadership for licensing functions to ensure consistent compliance with applicable statutes, rules, and regulatory standards, safeguarding the health, safety, and rights of individuals served and integrity of the business.
- Oversight of multi-state licensing and regulatory compliance functions. Ensures adherence to state and federal statutes, rules, and regulatory frameworks governing operations applicable to the business, clinical operations and individual provider types.
- Led audits and compliance reviews, implementing corrective actions to ensure consistent application of standards and safeguard client health, safety, and rights.
- Served as subject-matter expert and primary consultant for licensing authorities and stakeholders, providing technical guidance and regulatory interpretation.
- Developed, documented, and maintained licensing policies, procedures, and workflows in complex regulatory environments, overseeing business and provider type aspects.
- Trained staff and partners on licensing requirements and regulatory updates.
- Reviews, evaluates, and implements to ensure programs and providers operate in full compliance with applicable laws, regulations, and accreditation standards.
- Maintain comprehensive documentation and data systems to support audits, reporting, inter-agency review, and accountability.
Community Liaison
Minnesota State Arts Board
03.2024 - 03.2025
- Designed and executed a culturally responsive community engagement effort to support the Minnesota State Arts Board’s equity initiative focused on understanding systemic barriers to arts access among historically underrepresented communities across Minnesota.
- Facilitated activities to gather qualitative input from community members, enriching understanding of their perspectives and needs.
- Collected, documented, and provided analysis on community input to identify barriers related to geography, access, age, ability, bias, and historic resource inequities impacting arts participation. Prepared detailed notes, findings, and summaries to inform Arts Board grantmaking strategies.
- Collaborated with Arts Board staff and the Equity Committee to share findings and progress updates, enhancing alignment with diversity, equity, and inclusion goals.
- Developed strategies to expand equity, strengthen community trust, and ensure state funding aligns with community-identified needs and priorities.
Tribal Technical Assistance Coordinator
Endyna
06.2024 - 02.2025
- Provided culturally responsive technical assistance and post-award support for approximately $2B in EPA Climate and Clean Grants (CCG) funding awarded to Tribal communities.
- Established strong trust-based working relationships with Tribal leadership, leveraging contextual knowledge to collaboratively identify needs and co-develop compliant, innovative solutions within complex multi-stakeholder regulatory environments.
- Served as a subject-matter expert and advisor to the Tribal Sector team, providing leadership, policy interpretation, and technical guidance on Tribal governance, federal grant compliance, and intergovernmental processes.
- Clarified internal and external roles, responsibilities, and accountability structures with awarded communities to strengthen grant and contract management systems for successful project execution.
- Aligned work plans with community priorities and EPA funding objectives, ensuring full compliance with federal procurement and grant requirements.
- Worked cooperatively with stakeholders to develop and implement RFPs, Quality Management Plans (QMPs), Quality Assurance Project Plans (QAPPs), and Communications Management Plans (CMPs) in compliance with federal standards.
- Established financial tracking systems, standard operating procedures, and reporting processes with communities to enhance fund management, ensure audit readiness, and maintain fiscal integrity.
Licensing and Compliance Specialist
Vision Radiology
11.2018 - 10.2021
- Managed all licensing lifecycle functions, including application submission, primary-source verification, background checks, renewals, and payer or program enrollments to support uninterrupted clinical operations.
- Administered end-to-end licensure and credentialing across multiple states, ensuring compliance with state-specific statutory and regulatory requirements.
- Coordinated multiple concurrent licensing actions under tight deadlines, ensuring accuracy, confidentiality, and regulatory integrity.
- Developed and maintained KPIs to track licensing timelines, workload, and trends; identified process improvements enhancing operational efficiency.
- Maintained comprehensive documentation and audit-ready records to support internal reviews, external audits, and regulatory inquiries.
General Manager
Matt’s Moving LLC
03.2016 - 11.2018
- Provided operational and general management leadership for rapidly growing moving and storage company, balancing growth, workforce management, compliance, and service excellence in a regulated, customer-facing environment.
- Drove measurable performance improvement, achieving 30% revenue growth through increased conversion rates, reduced overhead, disciplined KPI management, and enhanced accountability systems.
- Led human resources and workforce management functions, overseeing recruitment, staffing, policy development, training, performance management, and employee relations to enhance organizational effectiveness.
- Ensured compliance with Department of Transportation (DOT) regulations and workplace safety standards; implemented safety training and risk-mitigation practices to promote a safe work environment.
- Developed and managed key accounts, expanded commercial service offerings, and cultivated recurring revenue streams through strategic relationship management.
Customer Service Director
ZEROREZ
12.2012 - 03.2016
- Directed customer service operations, achieving consistent, high-quality customer experiences across expanding franchise network.
- Advanced through progressive leadership roles within a rapidly scaling franchise organization, contributing to 98.73% growth while providing strategic leadership across customer experience, operations, training, and brand development.
- Authored a 65-page comprehensive operations manual adopted for national franchise distribution. Designed and delivered a companion training program and traveled nationally to support implementation.
- Trained and consulted current and prospective franchise owners, enhancing scalability and ensuring brand consistency.
- Named Employee of the Year (2012) in recognition of leadership, innovation, and operational impact.
- Contributed to business development and operational strategy, standardizing processes in a fast-paced startup environment.
Education
Sociology -
Metropolitan State University
01-2014
Associate of Arts - with Honors
Century College
01-2010
Skills
- Compliance auditing
- Regulatory compliance
- Risk mitigation
- Policy development
- Project management
- Program oversight
- Technical consultation
- Grant management
References
- Maria Martini, Contact Center Supervisor, State of Minnesota, 612-244-4833
- Micah Nickey, Senior Grant Manager, State of Minnesota, 715-701-1113
- Leah Marcus, Director of Operations, Vision Radiology, 612-205-6249
Timeline
Consultant
Mendota Mdewakanton Dakota Tribal Community
01.2025 - Current
Tribal Technical Assistance Coordinator
Endyna
06.2024 - 02.2025
Community Liaison
Minnesota State Arts Board
03.2024 - 03.2025
Board Member
Oyate Hotanin
01.2022 - Current
Director of Licensing and Regulatory Compliance
Longview International Technology Solutions
10.2021 - Current
Licensing and Compliance Specialist
Vision Radiology
11.2018 - 10.2021
General Manager
Matt’s Moving LLC
03.2016 - 11.2018
Customer Service Director
ZEROREZ
12.2012 - 03.2016
Sociology -
Metropolitan State University
Associate of Arts - with Honors
Century College