Louai Jarjor
Simi Valley,USA
Summary
Dynamic customer service professional with a proven track record of delivering exceptional support and fostering strong client relationships. Adept at leveraging organizational and communication skills to enhance customer retention and satisfaction. Extensive experience in managing direct sales teams, driving impressive sales results, and developing brand portfolios. Seeking a position that utilizes these skills to contribute to company success while ensuring clients receive the high level of service expected.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
11
11
years of professional experience
Work History
SUPERVISOR
J's SMOKE SHOP
MOORPARK, CA
10.2022 - Current
- Greeted and informed customers of products, fostering positive store experiences.
- Delivered service excellence through all points of contact.
- Provided efficient and courteous service to customers.
- Enforced store safety and cleanliness standards, reducing hazards.
- Counted cash drawers at beginning of shifts to verify correct amounts.
- Processed cash, check and credit cards for customer purchases.
- Supervised daily cash operations, ensuring accuracy in transactions and adherence to financial protocols.
- Resolved customer inquiries and disputes effectively, enhancing overall shopping experience at the store.
STORE MANAGER
Friendly Spirit Liquor
Simi Valley, CA
03.2015 - Current
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Researched industry and competitor trends to develop new products and improve marketing techniques.
- Met with suppliers to negotiate product prices and coordinate delivery schedules.
- Communicated with vendors regarding contracts and financial responsibilities.
- Interviewed and hired prospective employees according to team needs.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Tracked store inventory and ordered new products to prevent shortages.
- Stocked and organized products in storage spaces and retail shelves.
- Processed cash, check and credit cards for customer purchases.
- Processed merchandise returns and exchanges.
CASHIER
Liquor Mart
Canoga Park, CA
02.2017 - 07.2019
- Maintained cash accuracy by working with supervisor to correct deficiencies.
- Processed cash, check and credit cards for customer purchases.
- Arranged and replenished displays and merchandise racks to maintain store appearance.
- Helped customers locate merchandise.
Education
BACHELOR - BUSINESS
American collage of Dubai
Dubai01.2013
Skills
- Fast Learner
- Payment Processing
- Customer Service
- Customer Loyalty
- Sales Expertise
- Product And Service Sales
- Cash Register Operation
- Cash Handling Accuracy
- Excellent People Skills
- Multitasking Strengths
- Teamwork and collaboration
- Goal oriented
LANGUAGES
Arabic Fluent
English Fluent
Timeline
SUPERVISOR
J's SMOKE SHOP
10.2022 - Current
CASHIER
Liquor Mart
02.2017 - 07.2019
STORE MANAGER
Friendly Spirit Liquor
03.2015 - Current
BACHELOR - BUSINESS
American collage of Dubai