Louan Mcleod
Teaneck,New Jersey
Summary
Compassionate and dedicated Social Service professional with over 17 years of experience providing direct support and advocacy for individuals and families in need. Adept at assessing client needs, developing service plans, and facilitating access to resources. Skilled in case management, crisis intervention, and fostering collaborative relationships with multidisciplinary teams. Committed to empowering underserved populations and improving quality of life through effective support and advocacy. Seeking to contribute expertise in Supervising at Administration for Children Services Quality Assurance Division to further the mission of department’s goals.
In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Mental Health Support Worker
Administration for Children Services
06.2007 - 02.2020
- Assisted individuals with mental health challenges in managing their conditions and improving overall well-being
- Conducted initial screenings and assessments to determine clients' mental health needs and recommended appropriate services
- Provided referrals to families and individual to Community Based Organization to address the concerns assessed in order to prevent court intervention and other family separation
- Supported clients in crisis situations, de-escalating conflicts and providing immediate emotional support
- Collaborated with psychiatrists, social workers, and other healthcare professionals to develop and implement comprehensive care plans
- Promoted community awareness about mental health and advocated for policy improvements to increase access to services
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Educated clients and families about dangers of substance abuse and addiction.
- Utilized motivational interviewing techniques to increase client engagement in treatment.
- Collaborated with counselors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
- Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
- Implemented evidence-based interventions for substance abuse treatment.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Provided case management services to monitor client access to resources and services.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Educated clients and families about mental health issues, treatments and resources.
- Built partnerships with community agencies and service providers to remove access gaps.
- Provided clients with recommendations to community resources.
- Developed and implemented activities to help clients develop social and independent living skills.
- Documented client progress in confidential files.
- Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
- Served as a reliable point of contact for families seeking updates on their loved one''s progress or needing additional resources.
Education
Master’s - Public Administration
Alfred University
New York05.2018
Skills
- Case Management
- Client Advocacy
- Crisis Intervention
- De-escalation
- Needs Assessment
- Service Planning
- Cultural Competency
- Sensitivity
- Multidisciplinary Team Collaboration
- Confidentiality
- HIPAA Compliance
- Resource Coordination
- Referral
- Conflict Resolution
- Negotiation
- Family Support
- Empowerment
- Report Writing
- Documentation
- Knowledge of Social Services Policies
- Regulations
- Community Outreach
- Education
- Documentation and reporting
- Issue resolution
- Safety procedures
- File management
- Relationship building
- Decision-making
- Risk management
- Communication proficiency
- Effective multitasking
References
Available upon request.
Timeline
Mental Health Support Worker
Administration for Children Services
06.2007 - 02.2020
Master’s - Public Administration
Alfred University
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