LouAndra McNeil
Hattiesburg,MS
Summary
Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers. Quality Assurance Analyst with experience in detailed technical specifications. Offers collaborative style and has outstanding communication skills. Expertise in test reporting and defect resolution.
Overview
14
14
years of professional experience
Work History
Quality Assurance Analyst
Mar Jac
12.2023 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Fixed identified issues to improve workflows.
- Organized and maintained work environment to allow for maximum productivity.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Wrote and maintained detailed internal documentation on developed systems.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Developed custom test scripts tailored specifically to each application''s unique requirements, resulting in more accurate assessments of performance capabilities.
Manufacturing Technician
Tradesman International
05.2021 - Current
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
- Made sure that products were produced on time and are of good quality.
- Increased overall productivity by training new technicians and providing ongoing support to team members.
- Assembled and tested parts and components to meet safety and performance standards.
- Recorded and documented all maintenance activities in accordance with company policies and procedures.
- Performed routine equipment calibration to maintain consistent product quality and adherence to specifications.
- Documented all manufacturing activities, maintaining accurate records for reporting purposes and quality assurance audits.
- Improved production efficiency by implementing standardized procedures and streamlining workflow.
- Consistently met or exceeded production targets by employing effective time-management skills and maintaining focus on task completion.
- Performed preventative maintenance and inspections on production machinery.
- Supported cross-functional teams in achieving project goals, collaborating effectively with colleagues from various departments.
Solar Thermal Technicians
The Ryan Company
09.2020 - Current
- Test operation or functionality of mechanical, plumbing, electrical, and control systems
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- Apply weather seal, such as pipe flashings and sealants, to roof penetrations and structural devices
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- Install solar collector mounting devices on tile, asphalt, shingle, or built-up gravel roofs, using appropriate materials and penetration methods
- Apply weather sealing to array, building, or support mechanisms
- Determine appropriate sizes, ratings, and locations for all system overcurrent devices, disconnect devices, grounding equipment, and surge suppression equipment.
Solar Thermal Installers
Blattner Energy
08.2018 - 09.2020
- Install copper or plastic plumbing using pipes, fittings, pipe cutters, acetylene torches, solder, wire brushes, sand cloths, flux, plastic pipe cleaners, or plastic glue
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- Identify plumbing, electrical, environmental, or safety hazards associated with solar thermal installations
- Install photovoltaic (PV) systems in accordance with codes and standards, using drawings, schematics, and instructions
- Assemble solar modules, panels, or support structures, as specified.
E- Roadside Assistance
U-Haul of MS
03.2017 - 07.2018
- Determine customers' financial services needs and prepare proposals to sell services that address these needs
- Prepare forms or agreements to complete sales
- Sell services or equipment, such as trusts, investments, or check processing services
- Contact prospective customers to present information and explain available services
- Develop prospects from current commercial customers, referral leads, or sales or trade meetings
- Evaluate costs and revenue of agreements to determine continued profitability
- Review business trends to advise customers regarding expected fluctuations
- Make presentations on financial services to groups to attract new clients.
Customer Service Representative
Concentirx Service USA, INC
03.2015 - 03.2017
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Assistant Manager
Wards of sumrall
02.2010 - 12.2015
- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Direct administrative activities directly related to making products or providing services
- Prepare staff work schedules and assign specific duties
- Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
Education
General Education Diploma -
Pearl River Community College
Skills
- Order fulfillment
- Sale expertise
- Complaint resolution
- Credit card processing
- Report preparation
- Quick learner
- Administrative support
- Professional telephone demeanor
- Recordkeeping strengths
- Data entry
- Quality Assurance
- Quality processes
- Data Analysis
- Issue Resolution
Timeline
Quality Assurance Analyst
Mar Jac
12.2023 - Current
Manufacturing Technician
Tradesman International
05.2021 - Current
Solar Thermal Technicians
The Ryan Company
09.2020 - Current
Solar Thermal Installers
Blattner Energy
08.2018 - 09.2020
E- Roadside Assistance
U-Haul of MS
03.2017 - 07.2018
Customer Service Representative
Concentirx Service USA, INC
03.2015 - 03.2017
Assistant Manager
Wards of sumrall
02.2010 - 12.2015
General Education Diploma -
Pearl River Community College
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