Louann Baiza
Plano,TX
Summary
Adept Collections Agent with a proven track record at Diversified HealthCare Services, showcasing expertise in debt negotiation and a strong goal orientation. Excelled in enhancing client relationships and significantly improving patient satisfaction through effective communication and financial acumen. Demonstrated a commitment to exceeding performance metrics and mastering collections processing, underpinned by a solid foundation in insurance verifications.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Collections Agent
Drs Reporting Services of Texas
12.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Collaborated with sales and customer service teams to resolve client disputes and facilitate timely payment of invoices.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Collaborated with cross-functional teams to gather necessary documentation and evidence to support the appeals process.
- Consistently met or exceeded performance metrics, demonstrating a strong understanding of the claims review process and an unwavering commitment to achieving positive results for clients.
- Analyzed supplier performance for better contract negotiations and long-term partnerships.
- Reduced production costs through meticulous vendor selection and contract negotiations.
Collections Agent
Diversified HealthCare Services
01.2008 - 12.2019
- Managed time efficiently in order to complete all tasks within deadlines
- Insurance benefits
- Insurance negotiations
- Insurance verifications
- Appeals
- Filed insurance
- Insurance follow up
- Legal negotiations
- Self pay balance
- High dollar insurance revenue
- Skip tracing
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Education
Graduate Certificate -
Mccamey High
McCamey, TXSkills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Debt negotiation
- Credit adjustments
- Delinquent account management
- Debt management
- Credit control
- Billing procedures
- Repayment plan structuring
- Account auditing
- Financial controls development
- Fair debt practices
- Accounts receivable specialist
- Goal orientation
- Repayment negotiations
- Billing and collections best practices
- Outbound calling
- Collections
- Insurance verifications
- Insurance benefits
- Insurance adjustments
Certification
FDCPA certified
Skip tracer
Languages
Spanish
Professional Working
Timeline
Collections Agent
Drs Reporting Services of Texas
12.2019 - Current
Collections Agent
Diversified HealthCare Services
01.2008 - 12.2019
Graduate Certificate -
Mccamey High
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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