Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louann Dewalt

Muncy,PA

Summary

With a background at Eyeland Optical and proficiency in Electronic Health Records and compassionate patient care, I excel in enhancing customer satisfaction and operational efficiency. My experience spans optimizing appointment systems to improving patient understanding of vision care options, demonstrating a blend of technical expertise and empathetic service.

Overview

12
12
years of professional experience

Work History

Food Service Worker

Geisinger Medical Center
12.2023 - Current
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Take patient's trays to them for breakfast, lunch and dinner.
  • Gather trays when patient's are finished eating.

Deli Clerk

Fetter's Meat Market
06.2019 - 10.2022
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Enhanced customer experience by efficiently slicing, weighing, and packaging variety of deli products.

Receptionist

Eyeland Optical
02.2021 - 04.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Pulled insurances
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Optician

Eyeland Optical
02.2017 - 01.2019
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
  • Streamlined appointment scheduling and follow-up processes, improving operational efficiency and customer satisfaction.
  • Optimized display of eyewear collections, making it easier for customers to navigate options and make selections.
  • Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
  • Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
  • Reduced wait times for eyewear adjustments and pickups by implementing efficient workflow in service area.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Aided in selection of eyeglass frames based on customer preferences.

Optician (Externship)

Gary Finnegan Eye Care Center
10.2016 - 01.2017
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
  • Reduced wait times for eyewear adjustments and pickups by implementing efficient workflow in service area.
  • Streamlined appointment scheduling and follow-up processes, improving operational efficiency and customer satisfaction.
  • Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
  • Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
  • Enhanced patient satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Aided in selection of eyeglass frames based on customer preferences.
  • Performed basic vision testing for new patients.

Service Order Writer

Penn 80 / Flying J
08.2016 - 01.2017
  • Strengthened relationships with key vendors by proactively resolving issues related to parts availability or delivery delays, ensuring timely completion of service orders.
  • Ensured accurate documentation of service orders by diligently reviewing and editing all entries.
  • Enhanced customer satisfaction by promptly addressing service order requests and inquiries.
  • Managed high volumes of service orders while maintaining accuracy, organization, and timeliness.
  • Served as a liaison between clients and technicians to facilitate clear communication and prompt resolution of issues.
  • Collaborated with technicians to expedite service completion, resulting in minimized downtime for clients.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

EVS Technician

Geisinger Medical Center
11.2015 - 02.2016
  • Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
  • Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
  • Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
  • Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
  • Emptied and decontaminated trash containers to efficiently reduce waste.
  • Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
  • Ensured proper handling and storage of chemicals, minimizing risks associated with hazardous material exposure.
  • Collaborated with other EVS technicians to ensure comprehensive cleaning coverage in all assigned areas.
  • Mixed and blended cleaning solutions to proper concentrations.
  • Cleaned, removed and properly disposed of biohazardous substances in accordance with OSHA and health regulations.
  • Washed blinds, windows, and walls with natural cleaning solutions to remove contaminants and pollutants.
  • Moved, rearranged and dusted furniture and fixtures using spiraling technique to prevent dust resurface.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Cashier

Penn 80 / Flying J
05.2012 - 02.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Enhanced shopping experience, provided product information and location assistance.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.

Education

Associate Degree in Electronic Health Records - Electronic Health Records

McCann School of Business And Technology
Lewisburg, PA
10.2019

Associate in Medical Assistant - Medical Assistant

McCann School of Business And Technology
Lewisburg
12.2016

High School Diploma -

Columbia Montour AVTS
Bloomsburg, PA
06.1986

Skills

    • Medical Terminology
    • Vital Sign Monitoring
    • Patient Scheduling
    • HIPAA Compliance
    • Phlebotomy
    • Electronic Health Records
      • Insurance Verification
      • Appointment Setting
      • Injections
      • Clinical Documentation
      • Data Entry
      • Compassionate

Timeline

Food Service Worker

Geisinger Medical Center
12.2023 - Current

Receptionist

Eyeland Optical
02.2021 - 04.2021

Deli Clerk

Fetter's Meat Market
06.2019 - 10.2022

Optician

Eyeland Optical
02.2017 - 01.2019

Optician (Externship)

Gary Finnegan Eye Care Center
10.2016 - 01.2017

Service Order Writer

Penn 80 / Flying J
08.2016 - 01.2017

EVS Technician

Geisinger Medical Center
11.2015 - 02.2016

Cashier

Penn 80 / Flying J
05.2012 - 02.2016

Associate Degree in Electronic Health Records - Electronic Health Records

McCann School of Business And Technology

Associate in Medical Assistant - Medical Assistant

McCann School of Business And Technology

High School Diploma -

Columbia Montour AVTS

Similar Profiles

CREATE PROFILE
Louann Dewalt