Lou Ann Lincoln
Alpharetta,GA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
36
36
years of professional experience
Work History
Human Resources Manager
Homeside Properties, An Associa Company
01.2013 - 01.2024
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into organization.
- Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
- Processed employee claims involving performance issues and harassment.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Recruited top talent to maximize profitability.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Instructed senior leaders on appropriate employee corrective steps.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced employee career paths through development of clear progression plans and continuous learning opportunities.
- Supported business growth by aligning HR strategies with corporate objectives, fostering adaptable and high-performing workforce.
- Promoted diversity and inclusion within workplace by initiating targeted training programs and implementing inclusive hiring practices.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
Executive Assistant to Branch President
Homeside Properties, an Associa Company
01.2011 - 01.2013
- Handled confidential and sensitive information with discretion and tact.
- Cultivated company-wide culture of innovation and collaboration.
- Oversaw divisional marketing, advertising and new product development.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Represented organization at industry conferences and events.
- Managed financial, operational and human resources to optimize business performance.
- Supported project management team for optimal performance.
- Led staff and vendors in providing high level of service for owner and guests.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Wrote reports, executive summaries and newsletters.
- Created and managed office systems to efficiently deal with documentation.
- Coordinated events and worked on ad hoc projects.
- Volunteered to help with special projects of varying degrees of complexity.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
- Fostered positive work environment, organizing team-building activities and events.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Organized and coordinated conferences and monthly meetings.
Assistant Director, HR
Crabapple Montessori
01.2005 - 01.2009
- Provided executive-level administrative support to Director and lead staff with a demonstrated ability to improvise, improve procedures, and meet deadlines
- First point of contact for staff and clients
- Researched and hired outside vendors and services
- Developed and administered staff orientation procedures, documentation, DOL new hire information, and staff absences and vacation schedules
- Coordinated and maintained daily attendance and vacation records on 20 staff personnel
- Organized special events and functions in conjunction with client representatives
- Significantly improved customer relations and methods of communication
- Implemented Georgia DHR policies and procedures
- Expanded computer systems adding wireless capability and the ability to share data and hardware; acquired fax equipment, copiers and intercom system
- Established new payroll tracking procedures; generated monthly payroll reports
- Performed complete overhaul of the Employee Manual and Client Manual outlining policies and procedures
- Created and maintained a database system to handle all client information
- Established a computer-based system to track library volumes
- Automated the daily communications process between the business and the clients moving from paper to an electronic system
Senior Systems Analyst/Systems Specialist
Unisys Corporation
01.1989 - Current
- Company Overview: (formerly Sperry Corporation)
- Managed worldwide product support for office automation systems and databases
- Product liaison between customer base and product development
- Performed communications software/hardware design and development; database software design and implementation; software/hardware installation and implementation
- Performed customer support and training
Education
Bachelor of Science - Computer And Information Sciences
California University of Penn
California, PA12-1978
Bachelor of Science - Mathematics
California State University of Penn
California, PAAffiliations
- Society for Human Resource Management
- Association of Executive and Administrative Professionals
Timeline
Human Resources Manager
Homeside Properties, An Associa Company
01.2013 - 01.2024
Executive Assistant to Branch President
Homeside Properties, an Associa Company
01.2011 - 01.2013
Assistant Director, HR
Crabapple Montessori
01.2005 - 01.2009
Senior Systems Analyst/Systems Specialist
Unisys Corporation
01.1989 - Current
Bachelor of Science - Computer And Information Sciences
California University of Penn
Bachelor of Science - Mathematics
California State University of Penn
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