Lou Ann Mason
Ardmore,OK
Summary
Quality-focused healthcare professional with over 30 years' hands-on experience in clinical administration and patient care, advocacy and counseling. Talented at developing and actualizing strategies which streamline workflows and improve quality standards. Proven effective at guiding multi-disciplined healthcare teams to succeed in achieving patient outcome goals.
Overview
2
2
years of professional experience
Work History
Clinical Operations Manager/Remote
Signature Health Services
Baytown, TX
03.2023 - 02.2024
- Assisted in developing protocols for handling emergency situations.
- Resolved conflicts between staff members in a timely manner.
- Ensured compliance with all applicable state regulations related to nursing practice.
- Coordinated interdisciplinary team meetings to review cases and discuss treatment plans.
- Analyzed data from various sources to measure unit performance against set standards.
- Created educational materials for patients about their condition or treatments.
- Supported organizational initiatives designed to improve quality of care outcomes.
- Reviewed incident reports from nurses regarding patient safety issues.
- Facilitated communication between medical teams, patients, families, and other stakeholders.
- Conducted performance reviews of nursing personnel to identify training needs and areas for improvement.
- Maintained an accurate record-keeping system for tracking patient progress.
- Monitored patient outcomes for improvement opportunities.
- Implemented strategies to improve customer satisfaction scores.
- Collaborated with healthcare providers to ensure quality care delivery.
- Developed and implemented patient care standards, policies, and procedures.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
- Monitored and managed various treatment and care interventions.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Created, implemented and evaluated patient care plans with medical team.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
RN Case Manager
Cross Timbers Hospice
Ardmore, OK
03.2022 - 03.2023
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Education
Associate of Applied Science - Nursing
Murray State College
Tishomingo, OK05-1994
Skills
- Study Design
- Clinical Research
- Patient Health Education
- Patient Flow
- Team Meetings
- Clinical Documentation
- Utilization Review
- Regulatory Compliance
- Patient Education
- Team Management
- Training and Mentoring
- Continuous Improvement
- Care Delivery
- Patient Safety
- Staff Guidance
- Quality Control
- Clinical Instruction
- Operations Oversight
- Quality Improvement
- Compliance Oversight
- HIPAA Compliance
- Improving Clinical Quality Outcomes
- Direct Patient Care
- Clinical Safety
- Managerial Experience
- Medical Procedure Knowledge
- Patient Care
- Effective Communication
- Patient Care Management
- Addressing Questions and Concerns
- Clinical Quality Improvement
- Patient Engagement
- Meeting Participation
- Clinical Leadership
- Staff Supervision
- Supervisory Experience
- Nursing Protocols
- Case Management
- Compliance With Regulatory Guidelines
- HIPAA
- Patient Care and Education
- Records Management
- Clinical Education
Timeline
Clinical Operations Manager/Remote
Signature Health Services
03.2023 - 02.2024
RN Case Manager
Cross Timbers Hospice
03.2022 - 03.2023
Associate of Applied Science - Nursing
Murray State College
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