Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Louann Nanni

Washington,PA
Louann Nanni

Summary

Enthusiastic job seeker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in business Industry.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Deposit/loan operations analyst position. Ready to help team achieve company goals.

Overview

23
years of professional experience

Work History

Presbyterian Senior Care
Washington , PA

Personal Care Assistant
06.2012 - 03.2016

Job overview

  • Remained alert to problems or health issues of clients and competently responded.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Monitored and assisted residents through individual service plans.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with self-administered medications.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Used Software and Software to maintain records of services performed and apparent condition of patients.

Technical Education Center
Washington , PA

Job Coach
11.2011 - 06.2012

Job overview

  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
  • Assisted clients in building successful job search strategies.
  • Kept detailed records of individual histories, scores and documents.
  • Worked with job seekers to determine job targets based on skills and personality.
  • Helped determine possible vocations and build application documents.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Helped students develop organizational, time management and study skills.

Giant Eagle
Butler , PA

Front End Supervisor
04.1994 - 11.2011

Job overview

  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Prepared weekly employee work schedules for team members.
  • Kept orderly and accurate accounting records by monitoring sales documentation.

Walmart
Butler , PA

Front End Cashier
11.2010 - 03.2011

Job overview

  • Greeted customers and responded to requests for information.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Operated register system to process new purchases, item returns and merchandise exchanges.
  • Approached every question or concern with calm and level-headed approach.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Informed front end manager of equipment repair and replacement needs to maintain operations.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

CosmoProf
Butler , PA

Assistant Store Manager
05.2009 - 06.2010

Job overview

  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Walked through store areas every Timeframe to identify and proactively resolve issues negatively impacting operations.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Education

Butler Beauty Academy
Butler, PA

Cosmetology License from Cosmetology Education
09.2009

University Overview

Butler Area Senior High School
Butler, PA

General Studies from Business
06.1995

University Overview

Skills

  • Attentive to People
  • Word Processing
  • Community Assistance Knowledge
  • Complex Problem-Solving
  • Performance Improvement
  • Bill Payment
  • Remote Video Conferencing
  • Guest Satisfaction
  • Company Guidelines
  • Communication Assistance
  • Spreadsheet Tracking
  • Staff Mentoring
  • Accurate in Following Orders

Accomplishments

Accomplishments
  • Supervised team of Number staff members.
  • Documented and resolved Issue which led to Results.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result through effectively helping with Task.

Timeline

Personal Care Assistant
Presbyterian Senior Care
06.2012 - 03.2016
Job Coach
Technical Education Center
11.2011 - 06.2012
Front End Cashier
Walmart
11.2010 - 03.2011
Assistant Store Manager
CosmoProf
05.2009 - 06.2010
Front End Supervisor
Giant Eagle
04.1994 - 11.2011
Butler Beauty Academy
Cosmetology License from Cosmetology Education
Butler Area Senior High School
General Studies from Business

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Louann Nanni