Lou Ann Petties

• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Processed payments, entering sales in register for prompt customer service.
• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Collaborated with fellow stylists to create a positive work environment and share best practices.
• Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
• Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
• Educated customers on products to maximize benefits.
• Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
• Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
• Increased salon revenue by upselling products and additional treatments during appointments.
• Resolved guest complaints about service or style.
• Counted and documented opening and closing cash amounts daily.
• Determined appropriate hair treatments based on conditions and textures.
• Organized sales area and work station to showcase products and boost sales.
• Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
• Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
• Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
• Distributed business cards outside of salon to generate new business.

Self employeed

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Organized professional development programs for staff, leading to improved performance and skill sets.
• Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
• Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.

• Conducted regular price checks to ensure accuracy of displayed prices, reducing instances of discrepancies at checkout points.
• Fostered a positive work environment by maintaining an upbeat attitude and assisting coworkers with their tasks when needed.
• Developed strong relationships with repeat customers by remembering preferences and offering personalized recommendations when appropriate.
• Contributed to increased sales through effective product knowledge and upselling techniques.
• Provided timely assistance to customers, addressing their inquiries and resolving any issues or concerns.
• Supported inventory management by accurately processing shipments and restocking merchandise as needed.
• Collaborated with team members to ensure sales floor coverage and optimal productivity during peak hours.
• Assisted in loss prevention efforts through vigilant monitoring of the sales floor area for suspicious activity or theft attempts.
• Assisted in maintaining a clean and organized store environment, contributing to a positive shopping experience for customers.
• Aided in visual merchandising efforts, creating visually appealing displays that showcased products effectively.
• Enhanced customer satisfaction by providing efficient and friendly service on the sales floor.
• Demonstrated strong multitasking skills while balancing tasks such as stocking shelves, assisting customers, and operating cash registers when necessary.
• Maintained consistent communication with supervisors regarding sales goals, customer feedback, and potential areas for improvement.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built productive relationships with customers to establish trust, rapport and increase satisfaction.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Performed cash, card, and check transactions to complete customer purchases.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.