Summary
Overview
Work History
Education
Skills
Timeline
LouAnn Pullen

LouAnn Pullen

Fuquay-Varina,NC

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

21
21
years of professional experience

Work History

Administrative Assistant

Agape Lawn Co.
11.2021 - 05.2025
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Office Manager

Triangle Landscape Supply
03.2021 - 11.2021
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Assistant Manager

Culver's Restaurant
06.2020 - 03.2021
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Operations Manager

Abbey Road Tavern And Grill
05.2018 - 02.2020
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Administrative Coordinator

UNC Healthcare Infectious Disease Department
07.2014 - 09.2017
  • Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
  • Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
  • Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
  • Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Streamlined office operations by implementing efficient administrative processes and procedures.


Office Manager

Garner Family Eye Care
01.2009 - 01.2010
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.

Practice Administrator

White Oak Pediatrics
01.2004 - 01.2009
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
  • Boosted practice growth through the development of marketing initiatives and community outreach efforts.
  • Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
  • Spearheaded successful accreditation efforts resulting in improved recognition within the medical community.
  • Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
  • Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
  • Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
  • Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
  • Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
  • Developed customized reporting tools that allowed for better tracking of key metrics affecting overall practice performance.
  • Established strong relationships with referral sources to increase patient volume at the practice consistently over time.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Consulted with healthcare professionals on business decisions.
  • Ordered all office supplies and kept check on inventory levels.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Ordered all pharmacy supplies and kept check on inventory levels.

Education

Health Administration And Management

University of Phoenix, Raleigh, NC

Skills

  • Computer skills
  • Microsoft Excel
  • Data entry
  • Microsoft Word
  • Problem-solving
  • Expense reporting
  • Employee timesheet processing
  • Customer and client relations
  • Scheduling
  • Document management
  • Accounting support
  • Invoice processing
  • Recordkeeping

Timeline

Administrative Assistant - Agape Lawn Co.
11.2021 - 05.2025
Office Manager - Triangle Landscape Supply
03.2021 - 11.2021
Assistant Manager - Culver's Restaurant
06.2020 - 03.2021
Operations Manager - Abbey Road Tavern And Grill
05.2018 - 02.2020
Administrative Coordinator - UNC Healthcare Infectious Disease Department
07.2014 - 09.2017
Office Manager - Garner Family Eye Care
01.2009 - 01.2010
Practice Administrator - White Oak Pediatrics
01.2004 - 01.2009
University of Phoenix - , Health Administration And Management

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