Louann Thompson
Aiken,SC
Summary
Adept in office administration and problem-solving, I significantly enhanced efficiency at Right at Home, Home Health Care by streamlining billing processes and improving client relations. Adaptable and expertise in budgeting have consistently driven projects to success, demonstrating a reliable track record of achieving and exceeding employer expectations.
Overview
39
39
years of professional experience
Work History
Schooner Hill Administrative Services
Self Employed Services
05.2012 - Current
- Assisted 3 small businesses in the development and implementation of company policies and procedures to improve efficiency and maintain regulatory compliance.
- Managed office budget, tracking expenses and optimizing resource allocation for cost efficiency.
- Performed wide range of administrative, financial, and bookkeeping service-related functions to various small business clients.
Billing Specialist
Right at Home, Home Health Care
02.2023 - 12.2023
- Generated and submitted weekly invoices based on established accounts receivable schedules and terms.
- Contacted clients with past-due accounts to formulate payment plans and discuss restructuring options.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Provided excellent customer service, developing and maintaining client relationships.
- Encoded and canceled checks using bank machines.
- Utilized various software programs to process customer payments.
- Reconciled accounts receivable to the general ledger. Reduced accounts receivables by 75%.
Medical Biller
Sheepscott Bay Physical Therapy
08.2011 - 05.2012
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Posted payments and collections on regular basis.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Assisted patients in understanding insurance benefits, leading to a positive experience during their visit.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
Administrative Secretary
Maine State Prison
04.2007 - 07.2011
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents. Oversaw a staff of 6 employees in the clerical pool.
- Coordinated travel arrangements for staff members.
- Offered technical support and troubleshooting issues to enhance office productivity.
- Conducted video court and set up cameras and monitors.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources during employee disciplinary fact findings.
- Performed research to collect and record industry data.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
Accounts Receivable Clerk
Seven Hills Foundation
09.2000 - 11.2006
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Submitted cash and check deposits and generated cash receipts to record money received from Bingo the company fundraiser.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Monitored accounts to verify compliance with payment terms and schedules on all cost-reimbursement contracts.
Medical Biller
Hubbard Regional Hospital
08.1999 - 09.2000
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Delivered timely and accurate charge submissions.
Customer Service Representative
Prosource Distribution
08.1996 - 08.1999
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Sales Representative
Service Merchandise
09.1985 - 06.1995
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Assisted in training of new hires, sharing best practices and company policies.
- Participated in regular product training sessions to stay updated on latest features and benefits.
- Conducted product demonstrations, educating customers and stimulating interest.
- Streamlined returns process, reducing wait times and improving customer experience.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
Associate of Science - Accounting And Business Management
Quinsigamond Community College
Worcester, MAMedical Office
Salters Secretarial School
Worcester, MA09.1999
Skills
- Scheduling and calendar management
- Document Management
- Budgeting and finance
- Report Generation
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Active Listening
- Adaptability and Flexibility
Timeline
Billing Specialist
Right at Home, Home Health Care
02.2023 - 12.2023
Schooner Hill Administrative Services
Self Employed Services
05.2012 - Current
Medical Biller
Sheepscott Bay Physical Therapy
08.2011 - 05.2012
Administrative Secretary
Maine State Prison
04.2007 - 07.2011
Accounts Receivable Clerk
Seven Hills Foundation
09.2000 - 11.2006
Medical Biller
Hubbard Regional Hospital
08.1999 - 09.2000
Customer Service Representative
Prosource Distribution
08.1996 - 08.1999
Customer Service Sales Representative
Service Merchandise
09.1985 - 06.1995
Associate of Science - Accounting And Business Management
Quinsigamond Community College
Medical Office
Salters Secretarial School
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