Lou Ann Yebba
Hudson
Summary
Offering over 40 yrs of experience in medical field, highly proficient, motivated, possess communication skills, responsive team player. Accomplished healthcare professional with a proven track record at Rotech Oxygen & Medical Equipment . Expert in fostering patient satisfaction through effective communication and conflict resolution. unwavering dedication to retaining pts and boosting revenue by achieving significant account resolutions. Skilled in cross-functional collaboration and personalization expertise, ensuring high-quality patient care and service.
Overview
47
47
years of professional experience
Work History
MRKT OPS CSR PAP TEAM
Rotech Healthcare
02.2024 - Current
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibit high energy and professionalism when dealing with clients and staff.
SR CSR
Rotech Oxygen & Medical Equipment
11.2017 - 02.2024
- Engaged clients in person and over phone to answer questions and address complaints , handling over 50 calls daily.
- Developed and maintained strong relationships with customers to foster repeat business.
- Responsible for hospital discharges and supplying needed Durable medical equipment Immediately to our patients, coordinating with Case managers at Hospitals and Rehabs delivery of equip dispatching to my liaisons in field , giving them all patient info facility info and equip and copays insuring fast and efficient delivery of equipment needed for safe discharge.
- Charge of major past due collections for my location, and collected large amounts due from patients with copays , explaining patients deductibles and copay information so that they understand why they are being billed , and breaking down bill for them to know what and where charges accumulated .
- Assisting with patient walk in and issues with equip or bills , efficiently .
- Working needs attention , to set up vent (trilogy) dates and times for my Respiratory therapist to go to patient home and check machine function and performance, download usage , obtain proper masks and settings for machine and patient alike .
- Confirming and logging cert to insure correct info on ticket so that claim is paid efficiently.
Director of Admissions
Reliant Healthcare Services
02.2016 - 11.2017
- Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Served as primary contact for coordination of admission application screening and discharge arrangement.
Admissions Coordinator
Spring Hill Health And Rehabilitation
12.2014 - 02.2016
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Managed admissions processes for incoming patients, promptly collecting and processing necessary documents.
- Completed preliminary paperwork for incoming and outgoing patients.
Authorization Specialist
Access Healthcare
03.2008 - 11.2014
- Collaborated with insurance companies to get patients correct and current benefits and eligibility , and copay information.
- Obtaining authorizations for specialist visits and or home health and DME .
- Coordinating home health , DME and PT..
- Assisting with scheduling and office duties , check in and check out , at times medical assistant , to assist physician or ARNP with daily appointments and taking and recording vitals .
Certified Nursing Assistant
Atria Senior Living
03.2003 - 02.2008
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
Candy Striper
Hospitals
01.1978 - 01.1980
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Reported patient requests, concerns, and other observations to staff.
- Assessed patient room and care environment to optimize patient comfort by keeping areas free of clutter.
- Provided support and companionship to patients in need of assistance.
- Supported hospital staff by changing bedding and assisting with meals.
- Conducted hospital tours, providing information and answering questions about patient care.
Education
High School Diploma -
Wakefield Memorial High School
Wakefield, MACertification -
Certified Nursing Assistant
FloridaSkills
- Inbound and Outbound Calling
- Insurance Approvals
- Benefits Interpretation
- Good Communication Skills
- Account Resolutions
- Cross-Functional Collaboration
- Telephone Etiquette
- Personalization Expertise
- Conflict Resolution
- Customer Relations
- Complaint Resolution
Timeline
MRKT OPS CSR PAP TEAM
Rotech Healthcare
02.2024 - Current
SR CSR
Rotech Oxygen & Medical Equipment
11.2017 - 02.2024
Director of Admissions
Reliant Healthcare Services
02.2016 - 11.2017
Admissions Coordinator
Spring Hill Health And Rehabilitation
12.2014 - 02.2016
Authorization Specialist
Access Healthcare
03.2008 - 11.2014
Certified Nursing Assistant
Atria Senior Living
03.2003 - 02.2008
Candy Striper
Hospitals
01.1978 - 01.1980
High School Diploma -
Wakefield Memorial High School
Certification -
Certified Nursing Assistant
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