Louanne Adkins

• Coordinated patient care plans with mental health professionals and primary care teams.
• Implemented best practices for patient intake and assessment procedures.
• Monitored medication compliance through regular follow-up calls with patients.
• Organized community outreach programs to promote mental health services availability.
• Developed and implemented nursing policies and procedures to ensure quality patient care.
• Evaluated effectiveness of existing processes and developed strategies for improvement.
• Participated in interdisciplinary meetings to discuss patient progress or concerns.
• Performed regular audits of charts for accuracy, completeness, timeliness.
• Adhered to HIPAA regulations regarding confidentiality of patient information at all times.
• Provided guidance and support to nurses and other health professionals to ensure compliance with applicable regulations.
• Identified areas of improvement within the department and proposed solutions accordingly.
• Collaborated with physicians to create individualized treatment plans for patients.
• Liaised between patients and families by providing health information and addressing questions and concerns.
• Communicated with patients with compassion while keeping medical information private.
• Explained policies, procedures and services to patients.
• Maintained records management system to process personnel information and produce reports.
• Maintained awareness of government regulations, health insurance changes and financing options.
• Assisted in developing educational materials for patient mental health awareness and physical health.

• Completed GRPA grant evaluations and reports.

• Quarterly quality control reports completed.

• Prior Authorizations submission and follow through. Diagnosis ICD coding for diagnostic testing and medications.
• Ordering labs and monitoring for abnormal labs. Coordinates with ordering providers as to determine corrections needed.
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• Case Management of the Mentally challenged clients.
• Responsible for the scheduled assessments and maintaining complete and thorough interaction between the physician, case managers and clients.
• Maintains accurate medication compliance, including both oral and injectable medications.
• Performs duties as clinic nurse on weekly basis.
• Performs AIMS testing, as necessary.
• Completes prior authorizations for all medications for the department.
• I also complete any other duties requested.
• Encourages positive and thorough interactions among staff.
• Proficient in Credible, Microsoft and Word programs.

• Performed admission assessments and documentations.
• Monitored clients for changes and performed mandatory revaluations for submission to the appropriate government agency.
• Coordinated with other members of the team for client's best interest.
• Educated clients regarding disease management and activities of daily living, as necessary.
• Determined proper needs and care, then coordinated with physician and other staff for appropriate treatment/needs.
• Participated on the Quality Control Utilization Committee.
• Responsible for training and evaluation of new field staff.

• Managed a 90-bed facility, consisting of long-term care, assisted and independent clients.
• Provided support to the organization’s leadership team by helping them to develop strategic plans, set goals, and measure progress towards those goals.
• Managed employees’ health insurance benefits, including selecting new plans and providers when necessary.
• Completed orientations of new hires and maintained accurate records.
• Completed counseling and corrective actions of staff as needed.
• Performed hiring and developed employee training programs to improve performance, efficiency, and morale.
• Ensured arrangements of appointments with physicians, surgeons, and other health care providers.
• Received 3 years of perfect surveys and numerous unfounded results, by state agencies, regarding client and staff complaints.

• Instrumental, as the Director of Nursing, in opening Behavioral Health Inpatient Psych 16 bed unit.
• This included room layout, policy and procedure preparing and supervision of the staff.
• Also assisted in developing activities programming.
• Additional jobs included 2 Director of Nursing positions which included filling in for staff when absent, maintaining good employee documentation and participating on numerous committees regarding QI and compliance.
• Also received perfect Nursing State Surveys and assisted with writing corrective actions for other departments when needed.