Summary
Overview
Work History
Skills
Arabic
Languages
Timeline
Generic

Louay makhlouf

Rancho Cucamonga,CA

Summary

Dynamic professional with extensive experience as an In-Home Supportive Services Provider at IHSS, excelling in compassionate caregiving and health monitoring. Proven ability to develop individualized care plans and advocate for client rights, fostering independence and dignity. Strong leadership skills complemented by a commitment to exceptional customer service and effective team management.

Professional caregiver with strong background in providing compassionate and efficient support to individuals in home settings. Skilled in assisting with daily living activities, medication management, and personal care. Known for reliability, adaptability, and teamwork, consistently achieving positive outcomes for clients. Adept at creating safe and comfortable environment while addressing unique individual needs.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Knowledgeable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

19
19
years of professional experience

Work History

In-Home Supportive Services Provider

IHSS
01.2023 - Current
  • Provided personalized assistance to clients, ensuring comfort and safety in daily activities.
  • Developed and implemented individualized care plans based on client needs and preferences.
  • Monitored client health status, reporting changes to healthcare professionals promptly.
  • Assisted with mobility and personal hygiene tasks, promoting independence and dignity.
  • Advocated for client rights, ensuring access to necessary resources and services.
  • Helped clients maintain personal hygiene by assisting with bathing, dressing, grooming tasks.
  • Supported clients'' emotional well-being through active listening and empathetic communication, creating a positive environment.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Transported clients to and from medical appointments with safety and efficiency.

Manager

Sonis Market& Liquor
01.2007 - Current
  • Supported team in daily operations, ensuring smooth workflow and adherence to procedures.
  • Assisted in training new staff on operational protocols and safety measures.
  • Coordinated scheduling to optimize resource allocation and efficiency.
  • Maintained accurate records of inventory and supplies for effective tracking.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Improved marketing to attract new customers and promote business.
  • Provided exceptional customer service, resolving inquiries and complaints effectively.
  • Maintained accurate cash drawer balance through diligent tracking of transactions.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Set up new sales displays each week with fresh merchandise.

Skills

  • Compassionate caregiving
  • Bathing assistance
  • Grooming assistance
  • Dressing assistance
  • Feeding assistance
  • Meal preparation
  • Transportation services
  • Health monitoring
  • Nutrition
  • Medical equipment operation
  • Customer service
  • Customer assistance
  • Patience and empathy
  • Cash handling
  • Money handling
  • Customer service excellence
  • Cash handling and management
  • Cash register operation
  • Order taking
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Cash drawer balancing
  • Staff training
  • Team leadership
  • Time management
  • Decision-making
  • Staff management
  • Goal setting
  • Relationship building
  • Sales management
  • Business administration

Arabic

i speak arabic

Languages

English
Professional Working
Arabic
Full Professional

Timeline

In-Home Supportive Services Provider

IHSS
01.2023 - Current

Manager

Sonis Market& Liquor
01.2007 - Current
Louay makhlouf