Louay Yousef Hadi
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Qualified [Desired Position] with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Office manager of company owner
Al-Yamama Engineering Company
01.2023 - 01.2024
- Schedule meetings and appointments
- Organize the office layout and order stationery and equipment
- Maintain the office condition and arrange necessary repairs
- Partner with HR to update and maintain office policies as necessary
- Organize office operations and procedures
- Coordinate with IT department on all office equipment
- Ensure that all items are invoiced and paid on time
- Manage contract and price negotiations with office vendors, service providers and office lease
- Manage office G&A budget, ensure accurate and timely reporting
- Provide general support to visitors
- Assist in the onboarding process for new hires
- Address employees queries regarding office management issues (e.g
- Stationery, Hardware and travel arrangements)
- Liaise with facility management vendors, including cleaning, catering and security services
- Plan in-house or off-site activities, like parties, celebrations and conferences
Account Manager and HR Officer
Al-Yamama Engineering Company
01.2021 - 01.2022
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g
- Quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
- Support the development and implementation of HR initiatives and systems
- Provide counseling on policies and procedures
- Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
- Create and implement effective onboarding plans
- Develop training and development programs
- Assist in performance management processes
- Support the management of disciplinary and grievance issues
- Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
- Review employment and working conditions to ensure legal compliance
Account Manager and HR Officer
Al-Yamama Engineering Company
01.2019 - 01.2021
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g
- Quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
- Support the development and implementation of HR initiatives and systems
- Provide counseling on policies and procedures
- Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
- Create and implement effective onboarding plans
- Develop training and development programs
- Assist in performance management processes
- Support the management of disciplinary and grievance issues
- Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
- Review employment and working conditions to ensure legal compliance
Main HQ Building Manager
Al-Yamama Engineering Company
01.2018 - 01.2019
- Coordinating and overseeing regular building maintenance and repairs
- Managing and directing cleaning and security staff and activities
- Preparing and carrying out emergency protocols and procedures
- Maintaining a safe environment for building occupants and visitors
- Preparing and monitoring maintenance budgets
- Negotiating and liaising with third-party service providers
- Conducting regular building inspections and preparing reports
- Ensuring facilities are in compliance with applicable policies, regulations, and building codes
- Responding to inquiries and requests by building tenants and resolving any problems or issues
Human Resources Officer
Al-Yamama Engineering Company
01.2016 - 01.2018
- Support the development and implementation of HR initiatives and systems
- Provide counseling on policies and procedures
- Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
- Create and implement effective onboarding plans
- Develop training and development programs
- Assist in performance management processes
- Support the management of disciplinary and grievance issues
- Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
- Review employment and working conditions to ensure legal compliance
Camp Boss
Al-Yamama Engineering Company
01.2012 - 01.2016
- Performs maintenance and repairs on camp facilities including plumbing, painting, carpentry, cleaning, and electrical duties
- Employs and supervises staff
- Plans menus, prepares food supply orders, and stores food
- Makes arrangements for disposal of garbage
- Assumes responsibility for checking in and out camp grounds and non-camp groups and maintenance of records
- Inspects all facilities and collects breakage fees
- Supervises and orients camp counselors
- Assumes responsibility for maintaining standard first aid supplies
- Maintains required health records to ensure proper payment of accident claims resulting from camp participation
- Maintains liaison with medical doctors in the area
- Assumes responsibility for weekly camp attendance summary, program evaluation, counselor evaluation, and other required reports
- Assumes responsibility for collecting camp fees, depositing money in the bank, and keeping accurate financial records
- Assumes responsibility for security of camp facilities and camp personnel
- Assumes responsibility for inventory and ordering of recreational equipment and supplies
- Maintains liaison with forest service personnel
- Aids in the evaluation of camp programs and personnel
Journey Management
Al-Yamama Engineering Company
01.2011 - 01.2012
- To drive conformance to Journey management and challenge the noncompliance of all journeys by ensuring where possible the standards, certification and legal requirements for journey management and driving are adhered to
- Verifies the necessity of a journey with Line Management, if required, and suggests available options for an alternative means of making the journey: by air or together with another ARA approved vehicle etc
- Arrange the required transportation for ARA staff
- Verifies that the journeys are assessed correctly for risk using the Road Journey Risk Assessment Form
- Verifies trained drivers and approved vehicles are assigned to the journey
- Verifies that Road Journey Management Plans are approved in accordance with the approval matrix as described in ARA HSE instructions
- Logs all the journeys and keep records
- Tracks and records each journey until arrival to destination using IVMS Web Tracking System service and other communication tools
- Communicates with the driver in case of driver fails to confirm the departure time, rest stops and arrival time within 30 minutes of the estimated time shown in the RJMP
- Reports any malfunction of IVMS units of the company vehicles
- Prepares daily reports on any non-compliance or unsafe driving practices or behaviors
- Immediately report emergencies to the respective line manager(s)
- Records the non-compliances during the journey
- Prepares daily and monthly reports on journeys monitored
- Raises any questionable journey to HSE for verification and decision, has the right to stop any of such a journey until these concerns appropriately are addressed and rectified
- ARA JMC is responsible and accountable for proper tracking, controlling and closing of every assigned journey
- Authorized to stop any unsafe task or acts within Office and field activities
- The control room is operated 24hrs a day 365 days a year
- The control room is be staffed by at least one operator round the Clock in two shifts
- Responsible for controlling policy and procedure relating to HQ security including access badges, authorization forms and visitor request forms
- The day-to-day responsibility and administration of this activity is delegated to Security Operations
- Responsible for approving the activation, modification, and deactivation of all HQ Security Access Badges
- Monitor access into and out of the HQ premises
- Manage and supervise the CCTV system on behalf of QAMP Security and in accordance with this Code of Practice and the operation manuals
- Arrange for the viewing of recordings of incidents, which in their judgement, may be viewed
- Ensure the adequacy of procedures for the transfer of images, which are to be used in evidence to other parties, and to ensure those procedures preserve the continuity of evidence
- Advise on the operational use of the system
- Track and maintain the incident registration logs
- Ensure that effective monitoring and evaluation of the system takes place in accordance with the guidelines contained in this Code of Practice
- Ensure that effective repair and maintenance of all parts of the system (including system updates) is undertaken
- Control room records and operational reports
- The contents of recording medium (on a spot-check basis)
- Equipment performance
- Ensure the destruction of old data is carried out in a controlled and secure manner and environment
- Visitors Book: All visitors to the control room are required to sign in the visitor's book, together with the times of arrival and departure and the reason for the visit
Education
Bachelor of Laws -
Skills
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Bookkeeping
- Multitasking
- Team building
- Sales strategy
- Time management abilities
- Business Analysis
- Talent Acquisition
- Data Analysis
- Market Research
- Communication Skills
- Reporting and documenting
- Scheduling
- Staff hiring
- Documentation expertise
Academicachievement
Bachelor of Laws
Languages
Armenian, Arabic
Native language
Timeline
Office manager of company owner
Al-Yamama Engineering Company
01.2023 - 01.2024
Account Manager and HR Officer
Al-Yamama Engineering Company
01.2021 - 01.2022
Account Manager and HR Officer
Al-Yamama Engineering Company
01.2019 - 01.2021
Main HQ Building Manager
Al-Yamama Engineering Company
01.2018 - 01.2019
Human Resources Officer
Al-Yamama Engineering Company
01.2016 - 01.2018
Camp Boss
Al-Yamama Engineering Company
01.2012 - 01.2016
Journey Management
Al-Yamama Engineering Company
01.2011 - 01.2012
Bachelor of Laws -
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