Loubna Boui

Operations & Delivery Support

• Performed a variety of warehouse tasks including receiving, inducting, sorting, stowing, and staging packages to meet operational timelines.
• Served in Quality and Problem-Solving roles, ensuring product quality, identifying issues in the delivery process, and implementing effective resolutions.

Lane Captain Responsibilities

• Guided other drivers on their assigned delivery routes and provided operational support.
• Coordinated activities within the assigned lane to ensure smooth, efficient operations.

EDV Charging & Maintenance

• Conducted daily checks on Electric Delivery Vehicle (EDV) charging status, relocating vehicles to designated charging areas as needed.
• Inspected EDVs for issues, reported defects, and prepared daily charge status reports for Delivery Service Providers (DSPs).

• Performed packaging in jumbo, ensuring safe handling and compliance with food standards.
• Labeling products according to order specifications.(Assembly)
• Executed pick-and-pack operations, accurately selecting and packaging items for shipment.
• Prepared and processed shipments.
• Conducted inventory checks, maintained stock accuracy, and reported discrepancies.

• Extract and distribute weekly WIP reports for Mobile Network Repair Vendors (RVs), requesting ETDs, expediting repairs, and collecting backlog updates.
• Maintain R2W Tool in coordination with Order Fulfillment, Customer Support, and Material Planning teams to monitor repair status and take corrective actions.
• Lead weekly/biweekly calls with RVs to address risks to On-Time Delivery and escalate issues to relevant Nokia teams.
• Monitor and resolve warehouse discrepancy tickets using XVAK and FU tools.
• Create, modify, or cancel PIRs; resolve CRM tickets; process manual Work Order closures.
• Collaborate with TEC Quality Team to manage post-FMA returns and retrieve materials from RC for Reverse FMA cases.
• Partner with Global RSM, Strategy, and Customer Support teams to resolve repair capability issues, customer escalations, and prioritization needs.
• Coordinate meetings with Material Planners to review critical constraints, update priorities, and initiate purchase requests when required.
• Track and control service spending using Blue Planet ERP, ensuring Purchase Order consumption issues are identified and resolved promptly.
• Create Repair, Logistics, and PR/PO requests in SRM and I-Buy tools within required timelines.
• Oversee invoice reconciliation, KPI analysis, and dispute resolution in collaboration with Accounts Payable, Purchasing, and Operations teams.
• Manage vendor relationships in VeSpares ERP, ensuring documentation accuracy and process compliance.
• Deliver weekly and monthly Invoice Management Reports, backlog analysis, and repair cost tracking.
• Provide guidance on RMA demands to CEVA and coordinate FMA shipments, including part interception, rerouting, and litigation resolution.

Tools & Systems: R2W, RC Tool, Cares, Espares, XVAK, FU Tool, SharePoint, Blue Planet ERP, SRM, I-Buy, VeSpares ERP, Fault Unknown Tool, MS Excel, MS PowerPoint, MS Access

Procurement & Invoice Management

• Set up yearly open Purchase Order requests per service supplier for Repair (France, Spain, Italy) and logistics in SRM (Supplier Relationship Management).
• Extract and approve new invoices from Webcycle SIM (Supplier Invoice Management) and upload them to SharePoint for operational tracking.
• Perform monthly invoice verification and reconciliation, ensuring price consistency with procurement-approved price lists.
• Coordinate with suppliers and Alcatel-Lucent operational teams to resolve invoice disputes.

Failure Mode Analysis (FMA) Coordination

• Approve FMA requests initiated by Maintenance Service Managers (MSMs) in SharePoint, flagging parts and assigning Root Cause Analysis (RCA) labs in VeSpares.
• Monitor delivery of units to RCA labs, updating SharePoint with Air Way Bill and carrier details.
• Resolve disputes and litigation cases related to RCA team findings.

• Developed A1330 redundancy DataServer (billing and performance management) using Visual C++ to collect, translate, store, and export telephony data from OCB, RCP, and HLR nodes.
• Designed and implemented the Automatic Startup InstallConf for seamless operations.
• Managed configuration of protocol and node states (FTAM/CMISE, FTP, IP) to ensure system stability.
• Maintained A1330 DataServer by resolving fault requests, testing components/functions, and producing detailed test reports.
• Installed and integrated DataServer on ML350 G5 Quadcore servers (Windows Server 2003) from scratch, including full software platform setup.
• Utilized Double-Take for real-time data replication between active and standby servers.
• Created installation packages using InstallShield 11.5 and generated TAX/OBS format outputs.
• Managed Oracle9i Personal Edition databases for system operations and data integrity.