Loucha Charite
Orem
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
HCA Midwest Health System
10.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Remote Financial Advisor
Independent Employer
07.2024 - Current
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Facilitated new client onboarding process and investment account setup.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Conducted market research to stay ahead of financial trends, enabling informed advisory services.
Customer Service Representative
Amazon
08.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Ross Customer Service
Ross Department Store
08.2021 - 06.2023
- Established rapport with clients by delivering exceptional service tailored to individual preferences and needs.
- Developed comprehensive training materials to equip new hires with essential skills for success in the role.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Maintained a high level of product knowledge to confidently answer inquiries and make informed recommendations.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
Bachelor Of Science - Biology
Utah Valley University
Orem, UTAssociate Of Applied Science - Biochemistry
Utah Valley University
Orem, UT08.2023
Stamford High School
Stamford, CT06.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Client relations
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
Accomplishments
- Supervised team of Number staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
French
Limited Working
Timeline
Remote Financial Advisor
Independent Employer
07.2024 - Current
Patient Care Technician
HCA Midwest Health System
10.2023 - Current
Ross Customer Service
Ross Department Store
08.2021 - 06.2023
Customer Service Representative
Amazon
08.2020 - Current
Bachelor Of Science - Biology
Utah Valley University
Associate Of Applied Science - Biochemistry
Utah Valley University
Stamford High School
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