Summary
Overview
Work History
Education
Skills
Brazilian Jiujitsu
Languages
Timeline
Generic

LOUDJENS MICHEL

Hampton,VA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level POLICE TRAINEE position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Animal Control Officer

HAMPTON POLICE DIVISION
04.2022 - Current
  • Responded to more than 20 daily calls to enforce animal control regulations.
  • Implemented trap, neuter and release programs to manage local feral cat population.
  • Prepared for prosecutions related to animal treatment and gave evidence in court.
  • Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
  • Wrote reports of activities and maintained files of impoundments and dispositions of animals.
  • Captured domestic and wild animals.
  • Investigated and gathered information regarding animal-related complaints.
  • Attended to calls reporting of wild animal bites.
  • Unloaded and impounded animals received from animal control and public
  • Implemented trap, neuter and release programs to manage local feral cat population
  • Investigated and gathered information regarding animal-related complaints
  • Attended to calls reporting of wild animal bites
  • Wrote reports of activities and maintained files of impoundments and dispositions of animals

Customer Sales Associate

Rent A Center Warehouse & Retail Store
05.2021 - 04.2022
  • Provided information on company offerings to promote products and services to customers.
  • Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
  • Applied company standards to merchandise placements and presentations.
  • Provided optimal customer engagement, resulting in increased sales conversions.
  • Adhered to company safety policies regarding floor management and customer interactions.
  • Promoted warranty sales, loyalty rewards and more.
  • Exceeded prescribed quotas for new credit account sign-ups and loyalty program participation.
  • Helped customers complete purchases, locate items and join reward programs.
  • Managed over 50 customer calls per day.' or, "Increased sales by 10%".
  • Provided optimal customer engagement, resulting in increased sales conversions
  • Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions
  • Adhered to company safety policies regarding floor management and customer interactions

Customer Service Representative

Amazon LLC
06.2017 - 01.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Education

Bachelor of Science - Veterinary Medicine (Pre-Veterinarian)

UNAH
HAVANA CUBA
07.2014

Skills

  • Safety Violations
  • Access Control Systems
  • Domestic Animal Capturing
  • Customer Satisfaction
  • Animal Care Citations
  • Safety Procedures
  • Active Listening
  • Crime Prevention
  • Daily Reports
  • Humane Animal Treatment
  • Ground Patrol
  • Complex Problem-Solving
  • Customer Inquiries
  • Issuing Citations
  • Time Management
  • Public Education

Brazilian Jiujitsu

Blue belt in Brazilian Jiu Jitsu

Languages

French
Native or Bilingual
Spanish
Full Professional
English
Native or Bilingual

Timeline

Animal Control Officer

HAMPTON POLICE DIVISION
04.2022 - Current

Customer Sales Associate

Rent A Center Warehouse & Retail Store
05.2021 - 04.2022

Customer Service Representative

Amazon LLC
06.2017 - 01.2021

Bachelor of Science - Veterinary Medicine (Pre-Veterinarian)

UNAH

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LOUDJENS MICHEL